Experience

AutoStart USA

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Manager

  • May 2018 - Present

  Here at Autostart I greet customers and assist them with any inquiries they may have. Work deals with customers in a professional manner. Contact customers through outbound calls, incoming calls, text messaging and email to address outstanding balances. Take payments and apply to accounts by following proper procedures. Verify approval on a variety of credit types and contracts. Resolving customer issues or concerns promptly and professionally. Handling field calls and repossessions by following the company guidelines. Handling customer complaints immediately and according to dealership guidelines. Ensuring proper follow up of all buyers by effectively managing queues and keeping delinquency percentages within the company standard. Process contracts and paperwork and make sure it's filed away or scanned into the right account. Manage employee's time so the sales staff is productive and working towards objectives with everyone working on different task. Help the receptionist and title clerks with reminders and excel sheets, help process titles and contracts. Retrieve out of state vehicle's or process them through out of state auctions. We use IDMS Deal Socket and apps like Podium and Auto Credit Express to work with new leads and to be able to talk to people who inquire. But overall make sure the customer has an amazing buying experience, that they would want to talk about so we can get our name out there. Show less



The UPS Store

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Aug 2015 - Dec 2017

  Each day it was my responsibility to open the store and check our inventory. I'd help manage productivity and ensure the team delivers world-class customer service to all our customers, monitor cost control and expenses, monthly reports that were to be scanned in and emailed to the franchise owner. I had a routine of figuring profit/loss, solving customer complaints, personnel management, and processing any shipment or printing and design needs. It was my responsibility to bring on new employees to the company as well, I would do put the add out that we need employees and bring people in for interviews. Once I found an individual that seemed like a great fit for the company, I would get them integrated into the system so they could clock in and do transactions and so HR knew who they were. It was my job to make the schedules for each week and make sure that our deposits were correct and made it safely. I would make sure that my staff or myself would clean the facilities every day and made sure that they kept the shop organized. Show less



Murphy USA

• United States
• Retail
• 700 & Above Employee

• Closing Cashier

  • Aug 2014 - Aug 2015

  As the closer I would do the nightly deposits and close the store. Generally, I would interact with the customers and take care of the trash outside and sweep the parking lot and pick up trash in the grass. When the store got slow, I would stock the cooler, cups, napkins, coffee, paper towels, cigarettes, cigars basically everything you see in the stores. Clean the bathrooms, just anything to help maintain the store. As the closer I would do the nightly deposits and close the store. Generally, I would interact with the customers and take care of the trash outside and sweep the parking lot and pick up trash in the grass. When the store got slow, I would stock the cooler, cups, napkins, coffee, paper towels, cigarettes, cigars basically everything you see in the stores. Clean the bathrooms, just anything to help maintain the store.