matteo melcore
Food and Beverage Manager at Villa Marina Capri Hotel & Spa- Claim this Profile
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Bio
Credentials
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GCSE English for adults Level 1
Tower Hamlets CollegeDec, 2015- Nov, 2024 -
ECDL (European Computer Driving Licence) Level1, Level2.
BCS, The Chartered Institute for ITOct, 2015- Nov, 2024 -
Functional English, reading, writing, speaking, listening and communication.
Tower Hamlets CollegeJul, 2015- Nov, 2024 -
Adult CPR/AED and First Aid Course
Saint Lucia Red CrossJun, 2018- Nov, 2024 -
Costumer Service Diploma
Compass GroupSep, 2015- Nov, 2024 -
Wine Guru Course Level 1/2
Individual RestaurantsJan, 2016- Nov, 2024 -
Health and Safety Level 2
Compass GroupJun, 2016- Nov, 2024 -
Work Safely with Food Level 2
Compass GroupMay, 2016- Nov, 2024 -
Know your Allergens
Compass GroupDec, 2015- Nov, 2024 -
Wine Production and Wine List
Compass GroupJan, 2015- Nov, 2024 -
Manual Handling - Frontline
Compass GroupJan, 2015- Nov, 2024
Experience
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Villa Marina Capri Hotel & Spa
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Italy
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Hospitality
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1 - 100 Employee
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Food and Beverage Manager
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Mar 2020 - Present
Manage all F&B outlets operations; maintain exceptional levels of costumer service; lead F&B team by attracting, recruiting, training and appraising talented personnel; work within budgeted guidelines in relation to food, liquor costs and payroll; responsible to organize all monthly stock takes; develop menus with executive chef and bar manager; assist other departments wherever necessary and maintain good working relationship; supervise the room service operations; manage the banqueting operations during conventions and private meetings; establish targets, schedules, policies and procedures of the F&B department. Show less
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Food & Beverage Manager / Maitre D' / Sommelier
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Jan 2019 - Mar 2020
Manage all F&B outlets operations; maintain exceptional levels of costumer service; lead F&B team by attracting, recruiting, training and appraising talented personnel; work within budgeted guidelines in relation to food, liquor costs and payroll; responsible to organize all monthly stock takes; develop menus with executive chef and bar manager; assist other departments wherever necessary and maintain good working relationship; supervise the room service operations; manage the banqueting operations during conventions and private meetings; establish targets, schedules, policies and procedures of the F&B department. Show less
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Assistant Food and Beverage Manager / Maitre D' / Sommelier
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Jun 2017 - Jan 2019
Assist the Food and Beverage Manager in all F&B outlets operations. Manage the dining room at Positano Santa Lucia (Italian Fine Dining Restaurant); organize FOH, touching all aspects of service and operation; create FOH rotation on a weekly basis; oversee the cleaning and set up of the Restaurant; organize bookings allocation; organize counting and documenting of cutlery and glassware on a weekly basis; greet the customers; ensure the right interaction with the kitchen, giving information of any type to the chef when needed; promote up selling within FOH brigade; organize closure, cash up, laundry system; document any infractions committed by any of the staff, both Kitchen and FOH, by using disciplinary forms provided by Human Resources; provide training to the FOH brigade develop the wine list. Show less
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Individual Restaurants
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United Kingdom
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Restaurants
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200 - 300 Employee
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Assistant Manager / Sommelier
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Jul 2016 - Jun 2017
Greet customers and accompany them to their table; ensure that all the guests get the most of their experience by helping them to choose the right combination of food and wine; organize wine testing; develop and stock the wine list; check restaurant on daily basis to assure high quality food, food presentation and cleanliness; schedule and train employees whilst ensure proper coverage; conduce pre-shift meetings. Greet customers and accompany them to their table; ensure that all the guests get the most of their experience by helping them to choose the right combination of food and wine; organize wine testing; develop and stock the wine list; check restaurant on daily basis to assure high quality food, food presentation and cleanliness; schedule and train employees whilst ensure proper coverage; conduce pre-shift meetings.
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Valentina Restaurant
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Londra, Regno Unito
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Assistant General Manager
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Apr 2016 - Jul 2016
Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved; implement company policies and procedures by developing plans and instructing staff; create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs; manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness; assisting in conduct staff and daily pre-shift meetings. Show less
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Compass Group
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United Kingdom
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Food and Beverage Services
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700 & Above Employee
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Assistant Team Manager
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Aug 2015 - Apr 2016
Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved; implement company policies and procedures by developing plans and instructing staff; create a positive gues experience by delivering a high level of service and ensuring all staff engage guests to understand their needs; manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness; assisting in conduct staff and daily pre-shift meetings. Show less
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Compass Group Restaurant Association UK
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Londra, Regno Unito
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Costumer Service Manager
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May 2014 - Aug 2015
- Scheduling and training employees and ensuring proper coverage. - Checking restaurant on daily basis to ensure cleanliness, providing food quality and presentation. - To inform about daily events, conducting pre-shift meetings of employees. - Greeting customers, serving food and beverages. - Responsible for performing other related duties as assigned. - Scheduling and training employees and ensuring proper coverage. - Checking restaurant on daily basis to ensure cleanliness, providing food quality and presentation. - To inform about daily events, conducting pre-shift meetings of employees. - Greeting customers, serving food and beverages. - Responsible for performing other related duties as assigned.
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Press Officer Manager
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May 2011 - Jul 2013
- Met and greeted clients and visitors to the office. - Typed documents and distributed memos. - Handled incoming/outgoing calls, correspondence and filing. - Organized business travel, itineraries and agenda for managers. - Created and modified documents using Microsoft Office. - Managed and updated information and engaged with users on social media sites such as Twitter and Facebook. - Met and greeted clients and visitors to the office. - Typed documents and distributed memos. - Handled incoming/outgoing calls, correspondence and filing. - Organized business travel, itineraries and agenda for managers. - Created and modified documents using Microsoft Office. - Managed and updated information and engaged with users on social media sites such as Twitter and Facebook.
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Parliamentary Correspondent
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Oct 2009 - Feb 2011
- Typed documents and distributed memos. - Created and modified documents using Microsoft Office. - Wrote and edited in‐house magazines, case studies, speeches, articles and annual reports. - Used all social media to spreading news instantly. - Typed documents and distributed memos. - Created and modified documents using Microsoft Office. - Wrote and edited in‐house magazines, case studies, speeches, articles and annual reports. - Used all social media to spreading news instantly.
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www.progettoitalianews.net
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Roma, Italia
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Journalist
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Apr 2008 - Sep 2009
- Typed documents and distributed memos. - Created and modified documents using Microsoft Office. - Wrote and edited in‐house magazines, case studies, speeches, articles and annual reports. - Used all social media to spreading news instantly. - Typed documents and distributed memos. - Created and modified documents using Microsoft Office. - Wrote and edited in‐house magazines, case studies, speeches, articles and annual reports. - Used all social media to spreading news instantly.
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Personal Assistant and Press Officer of the Chairman of Defence Committee of the Senate.
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May 2006 - Jan 2008
- Met and greeted clients and visitors to the office. - Typed documents and distributed memos. - Handled incoming/outgoing calls, correspondence and filing. - Organized business travel, itineraries and agenda for managers. - Created and modified documents using Microsoft Office. - Setted up and coordinated meetings, events and conferences. - Maintained correspondence with the most top Government diplomatic and political institutions. - Met and greeted clients and visitors to the office. - Typed documents and distributed memos. - Handled incoming/outgoing calls, correspondence and filing. - Organized business travel, itineraries and agenda for managers. - Created and modified documents using Microsoft Office. - Setted up and coordinated meetings, events and conferences. - Maintained correspondence with the most top Government diplomatic and political institutions.
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Education
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2008 - 2010
University of Rome "La Sapienza".
Master Degree in Journalism, Journalism and Communication
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