Experience

Worldline Italia

• Italy
• Banking
• 1 - 100 Employee

• IT Operations Office

  • Jan 2022 - Present

  𝐌𝐚𝐢𝐧 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • IT-support for Area and Key Account Managers regarding the merchant onboarding platforms; • Customer Satisfaction Analysis (NPS and NSS) • POS and digital payments acquiring • Collaborate with internal teams (IT Team and Business-Product Division) to resolve technical issues and provide accurate information for the OPS Department • Collect and analyze Merchant Onboarding Platform bugs • Production and maintenance of OPS Guides 𝟏𝐒𝐭-𝐋𝐢𝐧𝐞 𝐂𝐨𝐧𝐭𝐫𝐨𝐥𝐥&𝐃𝐞𝐟𝐞𝐧𝐬𝐞: • IBAN controll and variations managemnt • Monitoring and management of the transactional process and report any issues or inefficiencies • Keeping transactional process records • Repricing monitoring • Scheme fees monitoring: MC, Visa, V-Pay, V.Electron, Jcb and U.Pay • Controlling Credit/Debit Card Transactions and verifying their correct execution Show less



Axepta BNP Paribas

• France
• Financial Services
• 1 - 100 Employee

• • Jul 2021 - Jan 2022

  𝐂𝐨𝐮𝐧𝐭𝐫𝐲 𝐃𝐢𝐯𝐢𝐬𝐢𝐨𝐧: Italy𝐌𝐚𝐢𝐧 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:• Provide excellent business and technical support for the bank commercial network• Efficiently and effectively resolve customer issues/questions• Maintain update record of customer interactions• Acquiring-Contract rescissions management (Bank or Customer request)• Providing information to the legal department about customer claims

• • Jan 2021 - Jul 2021



Federazione Italiana Scienze della Vita

• Think Tanks

• Organizational Staff

  • Sep 2016 - Nov 2019

  Freelance collaboration for the: XIV° & XV° FISV Congress (Sept. 2016, Sept.2018) FISV Days (Nov. 2017, Nov. 2019) 𝐌𝐚𝐢𝐧 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Abstract Books development • Welcome and facility support for German Speakers • Conference Room coordination Freelance collaboration for the: XIV° & XV° FISV Congress (Sept. 2016, Sept.2018) FISV Days (Nov. 2017, Nov. 2019) 𝐌𝐚𝐢𝐧 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Abstract Books development • Welcome and facility support for German Speakers • Conference Room coordination



Calabresi Srl

• Roma, Italia

• Administrative Assistant Intern

  • Oct 2015 - Aug 2016

  𝐌𝐚𝐢𝐧 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Processing estimates for customers • Design and preparation of mobility projects • Records management • Accounting of Staff Services • Handling Customer Complaints • HR Manager assistant 𝐌𝐚𝐢𝐧 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Processing estimates for customers • Design and preparation of mobility projects • Records management • Accounting of Staff Services • Handling Customer Complaints • HR Manager assistant



Friedrich-Ebert-Stiftung

• Think Tanks
• 700 & Above Employee

• Steward

  • Feb 2014 - Feb 2014

  28.02.2014 - Official visit in Rome of the EP President M.Schulz 𝐌𝐚𝐢𝐧 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Guests welcome and registration • Guests assistance • Technical device support 28.02.2014 - Official visit in Rome of the EP President M.Schulz 𝐌𝐚𝐢𝐧 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Guests welcome and registration • Guests assistance • Technical device support