Information Technology Officer

• Jul 2022 - Present

- Reported directly to Chief Information Officer regarding continual service of IT assets, software, and all other Government of Canada applications and services. - Managed, diagnosed, and resolved IT issues for all CanNor users across the territories and within the NCR. - Main point of contact for all IT Incidents across entire department - Managed LAN I User Account Mgmt. administration. - Managed departmental IT assets and directly involved with the procurement and planning for future equipment with CIO - Maintained day-to-day computer and phone systems operations. - Responsible for imaging and deploying new employee laptops, cellphones and other IT Equipment as well as the ongoing service for them Show less

Operations Support System Specialist

• Jul 2020 - Jan 2022

• Spearheaded the deployment of updated computer equipment and peripherals to 1200+ users. • Project Lead on converting entire office floor workstations to updated hardware, involving the transfer of all personal and sensitive files from system to system. • Managed, diagnosed, and resolved issues for high value users across the nation. • Undertake administrative services to ensure proper operations of meeting room shared IT equipment. • Set up user profiles and access. • Integrate Enterprise Vault into mailboxes and file shares. • Maintain day-to-day computer systems operations. • Execute back-up and recovery on users machines. • Fulfill group management tasks, including granting folder access (add resource rights to folder structures, modify resource rights to folder structures, delete resource rights from folder structures) and security functions (add resources to groups, modify resource access to security groups, delete resources from security groups). • Manage LAN I User Account Mgmt. administration. • Create, modify and close both LAN accounts and mailboxes (Capacity, Mail Store). • Create new, modify and remove file access, shared mailbox access, external contacts and security groups. • Perform maintenance of the email distribution list. Show less

Bartender

• Sep 2019 - Aug 2020

Server

• Jul 2018 - Aug 2020

• Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.• Deliver enthusiastic and genuine service to all guests to ensure pleasant experiences for guests.• Employee of the month for overall work ethic and guest satisfaction.• Trained new servers on the serving process and how to please guests' needs

Print and Marketing Specialist

• Dec 2016 - Jun 2018

Technology Sales Representative

• Aug 2015 - Jun 2018

Determine ideal products and solutions by listening to customers’ needs and wants.• Upsold customers by selling accessories and extended warranties on technology purchases.• Assisted customers with the creation and pick up of online orders.• Acted as Brand Ambassador for Brands such as Microsoft, DJI, Acer, HP, and various STEM toy companies.• Won nationwide employee contest by exceeding the sales goal by doubling the required criteria.