Experience

Codoxo

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Engineer

  • Mar 2022 - Present

  IT department for a startup. Installed Meraki AP and made connection in MDF room to the AP, which then connected to the Meraki device to get it connected to the Meraki dashboard to help provide better Wi-Fi to designated area. Integrating Jamf into JupiterOne to update Insights that help facilitate decisions from data. Coordinating and planning cross-collaboration projects to help get everyone on same page to move along the progress of the project to help company with given deliverables. Training new hires on AUA policies and ensuring that they are able to get into Office, OneNote, Teams, OneDrive, Word, Excel, PowerPoint and Zscalar. Setting up Zscalar on laptop during first day setup and accepting the certificate in Key Chain access to ensure laptop is not throttled on the network. Auditing current systems to find opportunities to reduce cost to help save money for the organization and getting approvals before making changes to the systems by opening a ticket for Security team. Installing Jamf Pro sensor onto new laptop onboarding and pushing the configuration policies. Verifying the configuration policies in Jamf Pro are pushed and showing up on laptop being setup. Installing Crowdstrike sensor on the laptop and activating the license to ensure it shows up on the host dashboard to be controlled if need to ever get it into network containment. Created a configuration profile in Jamf Pro to restrict printing on laptops and USB storage drives to avoid exposure of PHI data at various endpoints of the systems. Assisting police investigations to find laptop by providing serial number that was obtained from Jamf Pro, which resulted in retrieval of laptop by the police. Creating Widgets in JupiterOne to filter laptops in company by OS version to find targets of interest. JIRA admin responsible for the upkeep of the current system, optimizing the system for efficiencies and modifying the system from tickets that have been approved for the work that is requested.



Master Learning LLC

• United States
• IT Services and IT Consulting

• Founder and Principal Consultant

  • Nov 2019 - Present

  Helping people master the art of learning via Information Translation. I help people become professional learners. Learning how to learn something begins with know what you don’t know first, before trying to figure out what you don’t know. Learning is like playing a game. You have to know the rules of the game before you can master the game. Learn how to learn something and then you can teach yourself. Professionalism is your best friend in learning what you might not enjoy. It is not the content but the thinking that your mind masters that helps in the long run.



Wyzant

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Academic Consultant

  • Nov 2010 - Present

  I help people become professional learners. Learning how to learn something begins with know what you don’t know first, before trying to figure out what you don’t know. Learning is like playing a game. You have to know the rules of the game before you can master the game. Learn how to learn something and then you can teach yourself. Professionalism is your best friend in learning what you might not enjoy. It is not the content but the thinking that your mind masters that helps in the long run. https://www.wyzant.com/Tutors/Muzammal



GraphDragon

• United States
• Financial Services

• Information Security Consultant

  • Jan 2016 - Present

  ● Conducting knowledge engineering sessions in cyber security. ● Conducting knowledge engineering sessions in cyber security.



Lumen Technologies

• United States
• Telecommunications
• 700 & Above Employee

• Operations Technician II

  • Jan 2020 - Mar 2022

  ● Strong technical skill level working on complex assignments within the network system.● Mentoring junior technicians and resolving complex trouble tickets.● Subject Matter Expert (SME) on highly escalated tickets in Ethernet Access team.● Engaged in group channel to provide assistance with call handling, ticket handling or troubleshooting assistance. ● Creating documentation to help technicians grasp the concept and providing step-by-step instructions in PDF format.● Finding areas of the triage process that has confusion points and creating documentation to provide as job aids to technicians.● Training technicians basic work operations logistics in handling calls, tickets and troubleshooting in equilibrium.● Isolating the trouble on the connection to help expediate the restoration of services for customers.● Converting technical updates into a non-technical manner to communicate with non-technical customers to get on same page.● Handling inbound calls and confirming that the ticket has been updated and dispatched to correct team for analysis. ● Efficiently and accurately manage customer-initiated trouble tickets to resolution.● Providing technical support for LUMEN products - MPLS and Ethernet, such as IPVPN, VPLS, VPRN, EVC, NLAN and DIA.● Working with internal teams from Electrical, Optical, Core NOC, Metro NOC, and Tier 3 engineers to isolate issues within network.● Provide accurate and consistent customer communications during established intervals using phones, emails, and ticketing notes.● Assisting field technicians remotely to correct service issues.● Participating on customers’ conference calls to help customer on isolation between PE to CPE.● Using software and hardware tools to identify and diagnose network status and problems.● Conducting complex network monitoring equipment installation and maintenance activities● Resolving complex network problems involving power, network hardware and software, lines, modems, and terminals.

• IP Technician I

  • Sep 2017 - Jan 2020



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Vulnerability Management Intern

  • May 2017 - Aug 2017

  • Collaborated with personnel from all teams within Home Depot to determine the application attack surface. • Collaborated with personnel from all teams within Home Depot to determine the application attack surface.



MZM Emissions

• Operations Manager

  • Jan 2009 - May 2017

  Georgia’s Clean Air Force (GCAF) Certified Vehicle Emissions Inspector. Running emission inspection station 7 days a week. Training new employees on proper processes to conduct emission inspection tests within EPA guidelines. Cleaning and calibrating emission inspection equipment every 3 days to ensure equipment maximum up-time. Georgia’s Clean Air Force (GCAF) Certified Vehicle Emissions Inspector. Running emission inspection station 7 days a week. Training new employees on proper processes to conduct emission inspection tests within EPA guidelines. Cleaning and calibrating emission inspection equipment every 3 days to ensure equipment maximum up-time.



Fifth Avenue Newstand

• United States
• Retail

• Operations Manager

  • Jan 2001 - Dec 2008

  • Increased sales by 30% in the first week by constant communication with customers. • Running convenient store in the Macon Mall's food court 7 days a week. • Handling daily operations, including training employees and inventory management. • Managing paperwork for the store to ensure all is under compliance. • Increased sales by 30% in the first week by constant communication with customers. • Running convenient store in the Macon Mall's food court 7 days a week. • Handling daily operations, including training employees and inventory management. • Managing paperwork for the store to ensure all is under compliance.