Experience

Omnipresent

• United Kingdom
• Human Resources Services
• 200 - 300 Employee

• Head of Engineering

  • Jan 2021 - Present



Jobber

• Canada
• Software Development
• 400 - 500 Employee

• Senior Manager, Product Engineering

  • Jun 2019 - Jan 2021

  Managed multiple product engineering teams, an infrastructure team, and responsible for the organizations Infrastructure and DevOps strategy.• Refocused infrastructure team to a “DevOps” approach, leading to reduced time to release software for the department and increasing collaboration between operations and development• Initiated the "Systems" engineering group, focused on building shared tools and platforms for engineers within Jobber, covering infrastructure, web design system and mobile application platform• Improved incident response process, leading to a 20% reduction in mean time to resolve incidents• Responsible for the organization infrastructure budget, totalling ~$1.5M. Optimized AWS spend to add enhanced functionality without increasing overall budget• Drove a cross-department engineering project to address a blocking scaling issue in our database infrastructure



FundThrough

• Canada
• Financial Services
• 1 - 100 Employee

• Engineering Manager

  • Apr 2017 - Apr 2019

  Member of senior management team. Manage the technical team, infrastructure, product development, data engineering. Responsible for other technical areas, such as security, SR&ED and information technology. Accountable for quality and accuracy of revenue forecasts. • Managed the team that built an ETL tool and data warehouse, improving reporting and increased performance of our credit adjudication tools, reducing adjudication time from hours to minutes• Improved Engineering team effectiveness by 40 points as measured by the annual FundThrough employee survey• Negotiated technical specifications for partner integration efforts, and maintained those relationships over time to enable additional opportunities and to resolve issues• Led the Product and Engineering team’s continuous improvement efforts as part of our agile process• Renegotiated hosting contract to save ~40% annually



Achiga

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Director

  • May 2012 - Apr 2017

  Member of senior leadership team, managing a department of over 20, including web developers, customer support, systems administration and IT. Worked directly with strategic customers to define projects, and maintain relationship with IT and digital marketing teams to ensure our technology was aligned with their goals.• Managed hiring, performance and career growth for the team, including mentorship of managers and technical leads. • Helped several individual contributors take on technical leadership and management roles, who eventually handled all day to day operations of the team• Reorganized development in to small teams and introduced agile methodologies, leading to 100% increase in development revenue, while increasing costs by less than 40%, and reducing turnover• Helped create and launch Intelier, a SaaS product for hotel marketing, as part of a change in strategic focus for the business, moving away from custom projects• Improved developer scheduling to allow improved forecasting of project schedules, leading to increased customer satisfaction and project profitability• Led the ongoing effort to evolve our web platform to meet current and future needs, while supporting ~2,000 websites and generating over 1 billion dollars in annual revenue for our clients• Transitioned our infrastructure away from dedicated hosting to a cloud-based dynamic environment, allowing for increased speed to market, ability to scale for spot demand in high traffic periods and reduced costs

• Team Lead

  • Jun 2011 - May 2012

  Leading a team of 8 developers building custom web applications and sites for our clients in the travel and hospitality industry, with direct technical involvement on complex projects.• Overhauled developer hiring process, leading to better hiring results and an improved candidate experience• Mentored junior developers, one of whom later became Tech Lead of a key product



Concierge Plus Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Director

  • May 2012 - Apr 2017

  As Technical Director at Concierge Plus, I oversee the team of developers who build and maintain a SaaS application that facilitates communication between property managers and residents. I ensure the team has the tools and training they require, provide guidance on architecture and technical direction, and successfully lead the team to adopt Scrum for development. As Technical Director at Concierge Plus, I oversee the team of developers who build and maintain a SaaS application that facilitates communication between property managers and residents. I ensure the team has the tools and training they require, provide guidance on architecture and technical direction, and successfully lead the team to adopt Scrum for development.



WizeHive

• United States
• Software Development
• 1 - 100 Employee

• Developer

  • Jan 2010 - May 2011

  Development and maintenance on the WizeHive.com family of products, using CakePHP and the Prototype JavaScript library• Built OAuth service to allow single sign on capabilities with Google Accounts• Expended the WizeHive REST API, to offer near-complete functionality• Created automated testing suite using Selenium Development and maintenance on the WizeHive.com family of products, using CakePHP and the Prototype JavaScript library• Built OAuth service to allow single sign on capabilities with Google Accounts• Expended the WizeHive REST API, to offer near-complete functionality• Created automated testing suite using Selenium



CN Wylie group Inc

• Web Developer

  • Jul 2008 - Jan 2010

  Develop high security web applications and payment forms that meet the PCI-DSS standards and integrate with a variety of payment gateways• Built a PCI compliant, multi-tenant online store to allow many non-profit organizations to sell electronic products for fundraising purposes. Develop high security web applications and payment forms that meet the PCI-DSS standards and integrate with a variety of payment gateways• Built a PCI compliant, multi-tenant online store to allow many non-profit organizations to sell electronic products for fundraising purposes.



TNS

• Programmer 3

  • Jul 2003 - Jun 2008

  Preparing Interactive & Telephone surveys for interviewing, using ConfirmIT & QSL, and deliverables such as tables, data files, and SPSS data sets. • Instruct and mentor junior developers on using ConfirmIT and assist with complex implementations• Selected to become the Canadian technical expert on a proprietary analysis tool, and prepared the surveys and analysed the data generated from this tool Preparing Interactive & Telephone surveys for interviewing, using ConfirmIT & QSL, and deliverables such as tables, data files, and SPSS data sets. • Instruct and mentor junior developers on using ConfirmIT and assist with complex implementations• Selected to become the Canadian technical expert on a proprietary analysis tool, and prepared the surveys and analysed the data generated from this tool



ATI Technologies

• Customer Service

  • May 2002 - Jul 2003

  • Front-line technical support via telephone and email• Process RMA requests and orders • Front-line technical support via telephone and email• Process RMA requests and orders



The Minacs Group

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support

  • Nov 2001 - May 2002

  • Troubleshooting hardware and software issues with Apple iMac and Desktop hardware and software • Troubleshooting hardware and software issues with Apple iMac and Desktop hardware and software