Experience

Mooney-General Paper Co.

• United States
• Wholesale
• 1 - 100 Employee

• Operations Manager

  • Jul 2023 - Present

• Assistant To The President

  • Jun 2016 - Aug 2023

  Provided financial oversight to the business operations and ensured the achievement of all financial goals, while servingas a focal point of contact for the CEO and President; and managed 24/7 distribution operations and 30+ personnel,while maintaining accountability for hiring, training, scheduling, capacity planning, and real-time management.• Identified opportunities for process enhancements that drove efficiencies and service improvements.• Reported tracking trends of inventory on-hand while maintaining oversight of 26,000+ warehoused products.• Identified "dead stock" and initiated compensatory chargebacks and commission adjustments to the responsible party.• Analyzed EDI inventory data to determine product usage and sales trends – and set monthly goals for both warehouseproduction and employee and salesperson performance.• Created and submitted custom reports which involved leveraging data to unlock efficiencies while increasing interdepartmental productivity.• Coached, developed, and empowered a team of 31 team members in a performance-driven culture based upon mutualtrust and cooperation, while recognizing any development needs or capability gaps via on-going support and feedback.• Facilitated and cultivated an inclusive work environment that values diversity, encourages teamwork, supports effectivecommunication, and recognizes employees for their contributions.• Liaised between the sales department, warehouse, purchasing and upper management on all matters pertaining toinactive inventory, substitutable stock, missing inventory and price increases/decreases.• Developed and implemented systems and protocols including daily check-ins with warehouse management to improveexisting location procedures and reduce inventory losses, damage, or theft.• Oversaw facility maintenance contracts and projects, including building maintenance, machinery, HVAC, wastemanagement, insurance and workers compensation, regulatory compliance, and more. Show less



Green Brook Country Club

• North Caldwell, NJ

• Floor Manager

  • Aug 2012 - May 2016

  Led, directed, and supported a team of 10+ staff members on the ground to maximize the efficiency and productivity, making critical decision and judgment calls in order to ensure the satisfaction and comfort of our members. • Drove service standards, member experience and culture of excellence through hand’s-on, in-person leadership. • Engaged in continuous customer interactions by attending to the needs of the core membership base and further developing the customer experience. • Liaised between Greenbrook members and senior management; and participated in strategic planning and Club board meetings with other leaders. Show less



TWI PHARMACEUTICALS USA INC

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Compliance Analyst

  • Feb 2012 - May 2016

  Assigned as processor or as compliance analyst depending on file volume; led, directed, and ensured that organization's operations and procedures met strict government and industry compliance standards. • Researched and communicated regulations and policies with senior leadership and submitted compliance certifications on behalf of organizations. • Performed compliance reviews for each file by inputting data from scanned documents provided by the client before forwarding files to underwriting or quality control to make a compliance review decision. • Performed verifications and income calculations per the client’s stipulations. • Exceeded or met daily file quota mandated by management 90% each month. • Awarded highest in production for three consecutive quarters and listed in top five compliance analysts two years consecutively for the department at branch location. Show less



Mr. Handyman of Sarasota

• Sarasota, Florida Area

• Office Administrator

  • May 2010 - Dec 2012

  Managed a team of technicians and delegated tasks based on individual skill sets and compatibility with customer needs. • Developed and implemented marketing strategies using Angie's List, Google Ad Words, Facebook and more. • Expanded customer relations through extensive phone and email outreach as well as on-site consultations. • Distilled monthly CRM reports to identify trends and insights related to marketing strategies to drive and inform the decisional process. Managed a team of technicians and delegated tasks based on individual skill sets and compatibility with customer needs. • Developed and implemented marketing strategies using Angie's List, Google Ad Words, Facebook and more. • Expanded customer relations through extensive phone and email outreach as well as on-site consultations. • Distilled monthly CRM reports to identify trends and insights related to marketing strategies to drive and inform the decisional process.