Modern Workplace and Platforms Manager

• Jul 2020 - Present

Working with a talented and capable team to spread the good word of Modern Work to the masses.

Cloud Engineer

• Jul 2018 - Jul 2020

Consultant

• May 2018 - Jul 2018

Level 3 IS Engineer

• Apr 2017 - May 2018

Transitioned from Hawkins Group to Downer after merger. Initiate and drive business improvement through more efficient processes and technical improvements. Identify cost savings and provide business cases to support anticipated benefits. Strong emphasis on cloud technologies and how they complement existing on-premises assets. Engage internal team members and manage external teams to implement projects or technical solutions. Plan and provide proactive maintenance to server, network and end user computing devices. Develop solutions to monitor cloud, network and on-premises server infrastructure and provide associated automated alerts. Advise business of new advances in technology and demonstrate through proof of concept deployments. Increase security awareness, design for security and try to foster good practices within IS team. Establish regular group-based education sessions within IS team. Assist level 2 engineers when resolving complex issues. Show less

Level 3 IS Engineer

• Sep 2015 - Apr 2017

Initiate and drive business improvement through more efficient processes and technical improvements. Identify cost savings and provide business cases to support anticipated benefits. Strong emphasis on cloud technologies and how they complement existing on-premises assets.Engage internal team members and manage external teams to implement projects or technical solutions. Plan and provide proactive maintenance to server, network and end user computing devices.Develop solutions to monitor cloud, network and on-premises server infrastructure and provide associated automated alerts.Advise business of new advances in technology and demonstrate through proof of concept deployments. Increase security awareness, design for security and try to foster good practices within IS team. Establish regular group-based education sessions within IS team.Resolve issues escalated from level 2 engineers. Show less

Level 2 IS Engineer

• Jan 2012 - Sep 2015

Build and deploy servers, network infrastructure and end user compute. Purchase and provision mobile devices.Implement service desk tool (Zendesk) and provide reactive end user technical support. Generate reports from Zendesk to identify incident trends. Provide proactive monitoring of server and network infrastructure. Work with 3rd party suppliers to resolve incidents.Onboard and train additional technical staff.

SQL Reporting Analyst

• Feb 2009 - Jan 2012

Support and maintain SQL Server reporting platform and application integrations. Ensure data integrity in reports and create new reports as requested.Level 1 service desk responsibilities included in this role.

Information Technology Analyst

• Jan 2005 - Feb 2009

Generate financial reports, technical support for contact centre. Generate financial reports, technical support for contact centre.