Experience

Makers

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• October 2021 Cohort

  • Sep 2021 - Present

  Graduated from Makers Academy, a 12-week full-time intensive coding bootcamp focusing on dev best practices, including TDD, pair programming and Agile principles. Graduated from Makers Academy, a 12-week full-time intensive coding bootcamp focusing on dev best practices, including TDD, pair programming and Agile principles.



Learner Adams Bones

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Account Director

  • Apr 2021 - Apr 2021

  LAB is a creative advertising agency specialising in healthcare and life sciences. As an Account Director, my responsibilities included:- Project management: day-to-day and long-term management of several client accounts. Included management of a team comprising both creatives and account handlers, financial tracking and planning of resources, quality assurance and internal briefing- Client relationships: strategy and tactic development, receiving and developing briefs, day-to-day communications and weekly meetings, maintaining a deep knowledge and understanding of client needs, goals and processes- Expertise: sustained up-to-date knowledge of scientific and healthcare-industry news, UK regulatory codes, and relevant systems and tools (e.g. Veeva Vault, writing in HTML and CSS) Show less

• Senior Account Manager

  • Oct 2018 - Mar 2021

• Account Manager

  • Dec 2017 - Sep 2018

• Senior Account Executive

  • Jan 2017 - Nov 2017

• Account Executive

  • Oct 2015 - Dec 2016



Momenta Group Global

• United Kingdom
• Staffing and Recruiting
• 300 - 400 Employee

• Case Handler

  • Jan 2015 - Sep 2015

  Worked for Lloyds Bank through the service provider, Momenta, to evaluate and investigate customer complaints regarding the sale of Payment Protection Insurance (for loans and credit cards). Responsibilities involved: - Information gathering: speaking with customers in difficult conversations, searching confidential financial systems, working with challenging weekly targets - Final decision: making an evidence-based decision on the outcome of a complaint, reporting it with clear, well-written rationales decisions monitored and evaluated by quality assurance team Show less