Senior Director Managed Services

• Jul 2023 - Present

Director Managed Services

• Jun 2022 - Jul 2023

Foster and steward services collaboration resulting in symbiotic customer relationships

Senior Technical Consultant

• Jun 2022 - Aug 2022

Principal Architect

• Jan 2018 - Jun 2022

Provide Technical oversight in various capacities - data and application upgrades & migrations, environment management, scoping new projects, manage internal domain of web and SQL servers.

Principle Systems architect Professional Services

• Jan 2018 - Jun 2022

Senior Technical Architect

• Jan 2007 - Dec 2017

Provide technical oversight for Enterprise-level, on premise implementations regarding network architecture and server recommendations in line with industry best practices for Blackbaud CRM (BCRM), Blackbaud Internet Solutions (BBIS), Blackbaud Netcommunity (BBNC), and other Blackbaud applications as part of Professional Services deliverable. Provide technical oversight with enterprise level client migrations regarding Blackbaud suite of apps from one 3rd party data center to another, minimizing downtime of mission critical applications, websites and databases. Currently System Administrator and DBA managing 50+ VM operating systems on internal sandbox domain, supporting hundreds of BCRM and BBIS implementation environments on Microsoft Sever 2012 R2 and 2008 R2 OS’ utilizing Microsoft SQL Server 2008 R2, 2012, 2014 databases. Provide internal sandbox domain support to largest department at Blackbaud.Helped pioneer current internal issue tracking system (JIRA) used in ECBU for increased efficiency and reporting now gaining traction in other parts of company.11 years in Professional Services, 16 years in IT and 21 years in software industry. Since 1993, have worked in every major OS Microsoft has released and every major release of Microsoft SQL Server. MCP on Microsoft workstations and servers. Currently advancing knowledge of T-SQL on the side as a personal interest. Show less

Data Analyst

• Jan 2005 - Jul 2008

Convert 3rd party data from Excel, Access, text files into The Raisers Edge 7 using in-house conversion utilities and Visual Basic v6 programming language

Help Desk Technician

• Sep 2001 - Dec 2004

Maintain and build PC & laptop images; provide support for all internal hardware and software needs to entire company of 1500 employees, including software installations, troubleshooting/resolving problems; VPN support to remote employees utilizing SecureClient VPN and dial-up connections; Printers; print servers; network issues; deploying new laptops and PCs to new employees.

Senior Support Analyst

• Jul 1998 - Sep 2001

Support Accounting for Nonprofits (AFN), Financial Edge (FE7), Raisers Edge 7 (RE7), and provide conversion services to clients converting from AFN DOS to either AFN and/or FE7; provided remote trainings at client sites on AFN and FE7, and in classroom trainings at regional locations as well as Blackbaud University (on premise classroom setting at Blackbaud). Expert in Student Billing software.