Graduate Research Assistant

• Aug 2019 - Present

Customer Care Specialist

• Jul 2017 - Jun 2019

• Provide support to system users in multiple countries via the telephone and email • Clearly document all communication with system users • Resolve user-reported issues and communicate resolution back to system user • Escalate system issues to project team when necessary for resolution • Provide input on current support processes and suggest improvements • Provide support to system users in multiple countries via the telephone and email • Clearly document all communication with system users • Resolve user-reported issues and communicate resolution back to system user • Escalate system issues to project team when necessary for resolution • Provide input on current support processes and suggest improvements

Lead Expedition Instructor

• Feb 2015 - May 2017

Lead backpacking, kayaking, rock climbing, and hiking expeditions for students at UNC. Facilitated group development and leadership through experiential education. Ensured safety of participants at all times during expedition. Lead backpacking, kayaking, rock climbing, and hiking expeditions for students at UNC. Facilitated group development and leadership through experiential education. Ensured safety of participants at all times during expedition.

Teaching Assistant

• Aug 2016 - Dec 2016

Teaching Assistant for an electronics lab for engineers which focuses on designing and building circuits and integrating them with LabView programs. Taught principles of circuit design and troubleshooting. Teaching Assistant for an electronics lab for engineers which focuses on designing and building circuits and integrating them with LabView programs. Taught principles of circuit design and troubleshooting.

Intern

• Jun 2016 - Aug 2016

Supported student groups with rock climbing, whitewater kayaking, ropes course, and logistical needs as well as instruction of "Intercept" at-risk teens groups. Supported student groups with rock climbing, whitewater kayaking, ropes course, and logistical needs as well as instruction of "Intercept" at-risk teens groups.

Undergraduate Research Assistant

• Aug 2014 - May 2015

Assisted in researching the modulation of attention in the Prefrontal and Posterior Parietal cortices of ferrets. Trained and tested ferrets in behavior task, prepared histological samples, and analyzed electrophysiology during behavior. Assisted in researching the modulation of attention in the Prefrontal and Posterior Parietal cortices of ferrets. Trained and tested ferrets in behavior task, prepared histological samples, and analyzed electrophysiology during behavior.