Experience

Nespresso UK

• United Kingdom
• Food and Beverage Services
• 300 - 400 Employee

• B-2-B Account Manager

  • Mar 2022 - Present



Coca-Cola Europacific Partners

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Field Account Manager - Grocery

  • Jan 2018 - Mar 2022

  Working with large and small format stores to help grow both theirs and our business. Working towards my next step being a team manager, including staff development reviews and recruitment.

• Field Sales Account Manager

  • Jan 2018 - Mar 2022

• Account Executive - Grocery

  • Mar 2017 - Mar 2022

• Professional Field Sales Grocery Secondment

  • Jun 2016 - Mar 2017

• Account Executive - High Street - Grocery

  • Apr 2016 - Jun 2016

• Field Sales Representative

  • Aug 2014 - Apr 2016



Virgin Holidays

• United Kingdom
• Travel Arrangements
• 400 - 500 Employee

• Retail Sales Manager

  • Dec 2013 - Aug 2014

  Maximising branch profitability through sales, motivate and develop a high performing team focused on delivering outstanding service and sales results, to plan and implement local business development, which generates local demand and maintains our local competitive edge to effectively manage the team to deliver results and increase productivity

• Retail Travel Consultant

  • Nov 2012 - Dec 2013



Clickstay Ltd

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Senior Sales Executive

  • Jun 2012 - Nov 2012

  All sales executive tasks detailed below with the additional responsibilities of: Managing the sales team to ensure all daily sales tasks are complete.Line manage staff, ensuring personal development plans are up to date. Constantly review active processes and provide ideas to improve the amount of bookings Villarenters retainsAssist other areas of the business when required e.g. content management, client services and social network marketing.

• Sales Executive

  • Aug 2011 - Jun 2012

  Ensure all renters with a declined/cancelled booking are contacted and offered a suitable alternative property. Source alternative accommodation that meet the renter's requirements in terms of price, location and facilities.Build and maintain relationships with owners to ensure that clients receive the best price and availability.Build strong relationships with renters to encourage further business.Complaint handling, both renters and owners.Build rapport with customers and propose products based on their account history.



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Retail Travel Agent

  • Apr 2011 - Aug 2011

  Arranged flights, insurance and accommodation to make the customer's perfect holiday.Used the TUI internal system to make bookings and some external systems to secure bookings with Cruise's and Long haul holidays. Taking and processing payments towards customer's holidays.Advising clients on travel arrangements, e.g. visas and passportsKeeping clients up to date with any changes.Worked towards and frequently met personal and shop targets.

• Overseas Holiday Advisor

  • May 2008 - Apr 2011

  Responsibility for ensuring that holidaymakers had a smooth holiday experience in destinations such as mainland Spain, Egypt, Lanzarote and Majorca.Researched hotel accommodation I was posted in (either one or many depending on the posting), so I was able to impart information to holidaymakers.Compiled and presented presentations for welcome meetings to ensure customers had all relevant information to make their stay enjoyable. Money handling; dealing with cash, Visa cards and Travellers Cheques, handling large amounts of money on a daily basis.Ensured I had a professional manner at all times. Complaint handling and resolution.Working in a team and on my own to hit my targets, for both sales and customer service scores.I put in extra work in which to hit my targets including organising and running party nights after normal working hours.Writing, choreographing and performing in weekly cabaret entertainment shows.