Experience

Tech Elevator

• United States
• Education Administration Programs
• 700 & Above Employee

• Java Development Bootcamp Student

  • Sep 2021 - Present

  Currently enrolled as a Java bootcamp student at Tech Elevator. Currently enrolled as a Java bootcamp student at Tech Elevator.



Wheels Up

• United States
• Airlines and Aviation
• 700 & Above Employee

• Daily Service Manager

  • Jul 2021 - Aug 2021

  Led the shift for the Member Services team to ensure excellent service.Served as first point of escalation on difficult issues.Provided guidance to Member Services team members for any questions that arise.Adjusted schedule and duty assignments to align with daily demands to meet service level targets.Monitored day-of flights and proactively work to avoid potential issues.

• Airboss

  • Dec 2017 - Jul 2021

  Oversaw all flights taking place that day and facilitate flow of information between flight operators and Current Day Staff.Looked ahead in the flight schedule to identify potential issues and create solutions for later flights.Assisted scheduling to locate best recovery options for impacted flights.Reviewed aircraft and crew statuses for all aircraft in the fleet to mitigate issues.Ensured catering and ground transportation are in place prior to departure/arrival.

• Current Day Flight Operations

  • Jun 2017 - Jul 2021

  Utilized flight tracking tools to monitor status of aircraft to ensure private aviation flights operate as scheduled.Communicated with passengers in a timely manner in potentially volatile situations regarding flights taking place that day.Reviewed weather conditions to identify potential issues and discuss all possible options with passengers.Discussed various factors with external flight operators related to member flights.

• Member Services Representative

  • May 2016 - Jul 2021

  Received email and phone calls from members regarding existing and possible future flights.Thoroughly reviewed all relevant factors such as TFR, NOTAMS, airport conditions to ensure flights are set up for success.Arranged supplemental services (car and driver service, car rental, catering) for member flights.



United Pool Distribution, Inc.

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Operations Specialist

  • Oct 2012 - May 2016

  Managed the flow of freight from the customer distribution center through delivery to retail stores.Negotiated pricing for movement of fixtures and merchandise between customer locations.Analyzed KPI reports of agents to ensure exceptional service.Assisted in research and clearing of claims.Projected freight volume for upcoming weeks to allow for necessary customer payroll planning adjustments.Consulted with customers for the smooth implementation of new initiatives and processes.



Gap

• United States
• Retail
• 700 & Above Employee

• Logistics Manager

  • May 2011 - Oct 2012

  Planned, received, and placed merchandise shipments.Inventory managementImplemented new ship from store process.Coordinated new initiative to assist loss prevention and reduce shrink.Oversaw sales associates on ensuring customer service and sales goals are met.Assisted in hiring of new employees. Planned, received, and placed merchandise shipments.Inventory managementImplemented new ship from store process.Coordinated new initiative to assist loss prevention and reduce shrink.Oversaw sales associates on ensuring customer service and sales goals are met.Assisted in hiring of new employees.



Gap

• United States
• Retail
• 700 & Above Employee

• Visual Manager

  • Jan 2010 - Nov 2010

  Maintained a profitable store budget.Created displays and instructed employees on their implementation.Guided employees in assisting customers, placing product, and maintaining a clean store. Maintained a profitable store budget.Created displays and instructed employees on their implementation.Guided employees in assisting customers, placing product, and maintaining a clean store.