Lead Solutions Architect

• Oct 2022 - Present

Designed and delivered the Health Call Patient Engagement Portal (PEP) to live. Acting as both technical and delivery lead, the PEP went live in March 2023. I am also currently navigating the deployment of a Virtual Wards solution and Clinical Forms tooling (Wait List Validation). In my role, I move seamlessly between product and programme management, client and account management and business analysis and strategy - where appropriate. Designed and delivered the Health Call Patient Engagement Portal (PEP) to live. Acting as both technical and delivery lead, the PEP went live in March 2023. I am also currently navigating the deployment of a Virtual Wards solution and Clinical Forms tooling (Wait List Validation). In my role, I move seamlessly between product and programme management, client and account management and business analysis and strategy - where appropriate.

Head of Product

• Sep 2022 - Present

Head of Product

• Nov 2021 - Sep 2022

Leading the design and development of a aggregated system for managing patient appointments and referrals via national channels (NHS App and NHS.uk) This includes oversight of product management, service and UX design, technical architecture and procuring and managing relationships with multiple delivery partners. Ultimately responsible for setting vision and strategic direction, ensuring successful ongoing delivery of tangible outputs, championing the programme internally and externally and managing third-party procurements for delivery. Show less

Strategy Consultant

• Jan 2021 - Sep 2022

Working as a consultant to a variety of businesses to provide business and digital strategies Working as a consultant to a variety of businesses to provide business and digital strategies

Enterprise Solutions Architect

• Apr 2021 - Jan 2022

Turning enterprise digital strategies into feasible outcomes. Focussed on patient journeys across a number of care settings, the role is to convert target national capabilities into technical possibilities. Leading a forum of numerous technical architects and strategists, my role is to understand the limitations of the current systems ecosystem as well as legal and governance constraints. With these in mind, I have been tasked with producing a number of tangible technical solutions. Show less

Digital Transformation Lead

• Mar 2021 - Sep 2021

Acting as a digital consultant to UKHSA to define strategy for organisation merger and cloud capability maturity. Performed the role part-time alongside NHS engagement. As part of the formation of a new Government agency, my role was to inform and input into the migration strategy for the merger of platform infrastructure. This includes the migration and creation of new staff identities, migration and provision of hardware and merger of cloud tenancies. The project requires the harmonious dual-running of 3 platforms, across Microsoft Azure, Amazon Web Services and racked servers. My role has been to inform strategy, provide insight, produce business cases, options analyses and convert into a realistic roadmap for delivery for one of the platforms involved in the migration. Show less

Principal Product Owner

• Sep 2020 - Mar 2021

Working on a Government programme to build a single cloud hosting platform to support critical national infrastructure. My role was to provide hosting services in Microsoft Azure and Amazon Web Services at critical scale, 99.99% uptime with resillience, for hundreds of applications. Further to this, I also provided a suite of collaboration tools, such as Atlassian Jira & Confluence, Slack, Microsoft 365, Trello amongst others. We also provided VDI services such as Azure Virtual Desktop (formerly Windows Virtual Desktops) and Amazon Workspaces. This was alongside actual hardware provision utilsing Microsoft Managed Desktops and Image/Group Policy application. Show less

Head of Business Analysis

• Mar 2019 - Jan 2021

Working as a consultant business analyst/product owner to client businesses. Also leading the business analysis function for Manchester. Working as a consultant business analyst/product owner to client businesses. Also leading the business analysis function for Manchester.

Senior Product Manager

• Apr 2019 - Sep 2020

Working as a consultant Product Owner on behalf of BJSS. I worked closely with the client to drive product strategies as part of Starling's Business and Payment scheme integrations. This included: - Working with the client to build a vision and roadmap for delivery - Working closely with experts, consultants and technical teams to drive deliverables and always add value - Delivering using agile methodologies to realise value early and de-risk our approach - Working with 2 other consultancies to deliver a single coherent product - Delivery managed a function across 2 workstreams - Utilised user-centric design principles to ensure we were delivering real value to customers Show less

Senior Business Analyst

• Aug 2017 - Mar 2019

Leading a business analysis function committed to providing analysis and strategic support for Interactive TV products across multiple user-facing applications and various platforms. Also fulfilled the role of Product Owner on several projects and project managed a single delivery team.- Head of the Interactive TV business analysis team, providing mentorship and line management- Working towards building live multi-stream experiences across web and broadcast platforms- Working hand-in-hand with executive product management to define product strategies and objectives to prioritise effectively- Acting Product Owner for a number of projects across multiple teams- Analysing business processes and working with a wide range of stakeholders to implement new ones- Working closely with development and test to identify how solutions will be built and tested end-to-end- Working closely with architecture to ensure new system designs suit product and business needs- Maintaining and building new close stakeholder relationships, working closely with external partners and staff to ensure solutions fit business needs- Monitoring and responding to external changes or threats- Ensuring our product plans are in-line with broader business strategies- Collaborating with user-experience and design to produce solutions that fit user needs- Producing and examining statistics to better inform product strategy- Working closely with project and the wider development team to improve delivery processes- Maintaining departmental product backlogs and roadmaps and identifying issues which need attention ahead of time- Defining expectations of the BA role within the BBC Interactive TV team- Providing direct training and mentoring to wider BBC staff- Working to define BBC-wide business analysis training with the BBC Academy- Working with BAs across the BBC as part of a BA forum, organising talks and events Show less

Business Analyst

• Aug 2014 - Aug 2017

Working across the BBC to provide in-depth analysis, help define product direction and assist project delivery of a number of BBC national TV applications. Applications were delivered using agile methodologies.- Delivering multi-screen interactive events such as the 2016 Rio Olympics to over 22 million viewers- Working to uplift, rework or redevelop vast legacy systems to cloud solutions in AWS for continuous delivery- Working with numerous production teams to streamline and redesign business processes- Designing and building new editorial tools for production teams using cutting-edge technologies and frameworks- Breaking down complex problems into consumable chunks - working towards incremental end-to-end delivery- Fulfilling the role of Product Manager for a number of projects and working closely with developers to move projects forward- Working closely with external parties to migrate shared tools or services to new technologies or hosts- Collaborating with users, UX and Product to design solutions- Investigating legacy systems, analysing statistics/feedback and working with stakeholders to drive out requirements- Supporting editorial partners and delivering documentation and guides for new productsTechnologies:MHEG, OpenTV, JavaScript, HTML5, Java 8, AWS, Perl, Python, Ruby, C#, AS2, React Show less

Technical Product Manager

• Jan 2014 - Aug 2014

Managing the definition and development of Red Button technical products and services. Understanding how other products, systems and processes will interface with BBC's Red Button and prioritising new developments in line with audience needs and new business requirements.- Delivering Wimbledon, Glastonbury and the 2014 Commonwealth Games to over 20 million viewers- Building and maintaining product roadmaps, designed to improve audience experience, system stability and provide services for our stakeholders- Designing audience facing changes to improve our services including major changes to our multi-screen TV and text services- Maintaining our product backlog and creating strong relationships with developers, business analysts and project managers for coherent and consistent delivery- Maintaining positive relationships with stakeholders, working together to make enhance our services- Handling technical problems and ensuring swift resolutions- Authoring press releases for product changes and providing responses to user feedback- Analysing stats and user trends, managing risk and planning for change- Handling Business Analyst/Project Management responsibilities including requirements elicitation and definition, break downs for complex issues, working closely with developers and test and organising workflow streams for consistent delivery- Designing and developing software for internal analytics- Producing software wireframes and working together with UX colleagues to create better experiences for our users- Writing software manuals and providing staff training Show less

Producer

• Apr 2011 - Jan 2014

I undertook a variety of roles across BBC Online. These include maintaining consistently high-quality imagery on the BBC iPlayer, producing engaging content and maintaining the desktop and mobile versions of the BBC Homepage and maintaining SEO and taxonomies for BBC Search. These job roles require editorial accuracy in a breaking news environment, quick turnover of work under pressure and high levels of work prioritisation and organisation.

Content Producer

• Oct 2010 - Apr 2011

I undertook a wide variety of tasks including copywriting, SEO management, web development and picture editing. The work allowed me to gain a high level of experience in both work organisation and priority management in a 24/7 consumer-facing environment. Highlights include: • Managing workloads between a team of developers and content producers • Reacting to live news and producing original compelling content • Maintaining the upkeep of more than 10 different websites and resolving errors • Developing and launching a variety of new projects for internal and external clients • Maintaining strong relationships with advertisers and extending audience reach • Writing copy for both live news articles and SEO for external clients • Producing original video content using industry standard software • Editing imagery and clearing for compliance and copyright • Providing personal one-to-one training for staff and developed a Wiki for training manuals • Producing plug-in content for external sites such as Facebook and Twitter • Identifying problems and producing plans for future developments and work changes Show less

Developer

• Jun 2007 - Apr 2011

I produced content and developed web packages on a freelance basis for a number of clients. I also managed projects, maintained strong client relationships, produced presentations and provided detailed performance reports. Highlights include: • Development and maintenance of several websites • Managing large workloads across a wide range of projects • Producing content for SEO and increasing click rates • Hosting advertising and maintaining ad services • Error checking and bug fixing • Dealing with invoices and balancing costs • Delivering excellent customer service to a host of external clients Show less