Director Of Library Services

• Mar 2018 - Present

• Leads the development and continuous improvement of library services to meet the curriculum and instructional needs of the university, resulting in consistent increases in reported satisfaction and resource usage in annual user survey feedback and data.• Manages library services budget, including electronic subscription selection and negotiation with vendors, the effective stewardship of which has been proven by a strong track record of positive partnerships and savings. • Assists the university during accreditation and certification visits. Regularly writes and updates reports for programmatic accreditation and other reviews.• Leads projects to enhance library websites and services, including redesigns, system updates, and integrations with the library's discovery layer (EBSCO Discovery Service), authentication service (EZProxy), and the university's learning management system (D2L’s Brightspace).• Initiates services and outreach to other departments, such as services to assist curriculum teams with textbook replacement projects, resulting in significant savings for the university and students.• Launches new services for users based on stakeholder feedback and needs, including a document delivery service and the university's first institutional repository (DSpace).

Director of Library Services

• Jul 2012 - Mar 2018

Librarian

• Feb 2011 - Jun 2012

• Responsible for customization and management of online sources, including ProQuest's Search 360 federated search tool and 360 Core. • As part of responsibilities in being primary contact for student reference queries, brought chat reference assistance to the library in 2011 and assisted in the move to the improved LivePerson system in 2012. Trained additional staff at ground campuses on chat reference assistance. • Developed a series of instructional videos and research guide about the library research process that were adopted by curriculum.• Appointed as Interim Director in May 2012.

Librarian

• Mar 2008 - Feb 2011

• Using a combination of available tools like Adobe Captivate, PowerPoint, and hand-coded HTML, and CSS, developed research multimedia tutorials and modules for introductory undergraduate and graduate business courses with input from faculty. The tutorials served as a template for other librarian’s instruction projects. • Recommended and assisted evaluation of trials for new database subscriptions and online tools as part of regular duties. Particularly responsible for electronic business subscriptions.• Worked fast-paced reference desk, answering approximately 5,000 reference questions through instant messaging, email, and phone calls per year. • Planned, scheduled, and taught over 100 library resource and research skills classes using the Adobe Connect platform per year.

Library Reference Assistant

• Aug 2007 - Jan 2008

• Worked as part of the university’s online reference team, answering emails and phone calls from master and doctorate students worldwide.

Library Reference Assistant, Journalism Library

• Aug 2006 - May 2007

• Compiled and compared library collection information using OCLC’s Collection Analysis tool and reported the information to the head librarian for a large system-wide project.• Created the circulation guide sections of an instruction manual for Workflows using Adobe Photoshop (CS2) and Microsoft Word. • Served as manager in absence of branch librarian.

English Instructor

• Aug 2004 - Jul 2005

• Taught the mechanics of English in both adult’s and children’s classes.• Led and coordinated larger student group discussion classes. • Conducted skill assessment tests to determine student progression and placed new students at the appropriate level within the program.

Master Controller for Cable Access Television Services

• Aug 2001 - Jul 2004

• Resolved problems with both producers and viewers as the public face of CATS.• Scheduled public borrowing of equipment.• Managed tape changes and other technical services to keep multiple public access channels on air.

Writing Tutor for Writing Tutorial Services

• Jan 2002 - May 2004

• Worked with undergraduate and graduate students to improve writing skills, including citing sources, organizing academic papers, and analyzing assigned materials.• Helped international students with grammar, style, and other issues that arise in acquiring a language through immersion in a different culture.• Participated in regular staff meetings that resulted in changes to the content of the online WTS website and the creation of a pamphlet for The Chicago Manual of Style.