Experience

Property Craft

• United States
• Construction
• 1 - 100 Employee

• Chief Operating Officer

  • Jan 2023 - Present



Hero Practice Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Vice President of Strategic Operations

  • Jan 2007 - Oct 2022

  Progressed through several layers of operational and executive-level roles for a leading provider of high-quality, compassionate, and affordable dental, vision, and orthodontic services to children in underserved communities across 7 states. Hold full accountability for P&L and building upon $130M in annual revenues by leading operational teams with a mix of management, clinical, non-clinical, administrative, and customer service responsibilities. Structure an annual operating plan to include forecasts, budgets, operational goals, and capital investment opportunities to augment company growth. Enforce a rhythm of business that continually supports the alignment and execution of core priorities to take the organization to the next level of success. Set a regular cadence of valued discussions with clinical leaders to coordinate work schedules, acquire performance feedback, address concerns, and resolve issues. Leader for de novo site selection and M&A growth on 34 practice expansions for the initial ownership team, acquiring 10 practices in 3 new markets in 2019 with 40M+ in total acquisition costs Continually develop processes centered on the customer experience by mapping their journeys at each stage of the relationship to ensure that quality services are delivered in a cost-productive manner. Create lines of sight between operational areas to assess needs, allocate resources, develop high-performing teams, and champion the customer experience. Facilitate accountability meetings to discuss individual progress toward measured performance criteria and develop stretch goals to create opportunities for improvement. Maintain a constant pulse on all operational, IT, credentialing, legal, clinical, fiscal, and customer service functions to identify gaps where they exist and facilitate change. Show less



Forba Llc

• United States
• Education Administration Programs

• Human Resource Specialist

  • 2001 - 2007

  Supported the company’s high-growth objectives by shaping the talent acquisition strategy to meet aggressive hiring goals and ramp up the opening of 50+ dental practice locations. Manage end-to-end recruiting engagements from initial candidate contact through onboarding to optimize the talent pipeline across all sites. Administered employee benefits and established a strong network of HR communications to ensure all employees were informed and updated. Sourced software to tie the payroll function to the company’s practice management platform. Shaped the company’s approach to placing the right talent in key positions focusing on diversity, equity, inclusion, the employee experience, and performance track record. Facilitated the orientation process once hiring decisions were made and tracked/reported hiring data to capture recruitment activity and successful filling of open positions. Benchmarked pay rates against current pricing sheets to ensure compensation was comparable to standards. Show less