Product Support Specialist

• Dec 2018 - Present

Customer Support Team Lead

• May 2017 - Mar 2018

• System Support – Telephonic and Site Visits • Lead and prioritise the Application Support team’s work load• Manage and Own the Problem Management Process• Contribute to the planning of application/infrastructure releases and configuration changes• To examine potential areas for Service Improvement and raise proposals with the Service Manager• Provide technical leadership• Financial Analysing • IT procurement • Suppliers Recons • IT Recons • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis• Customer Visits • Act as a technical resource for internal and external projects• Provide timely and export advice on emerging trends and issues affecting Service Delivery and• Support. Develop strategies to allow Application Support to manage resultant problems• Web based Application Management, Admin, support, active plug ins • Systems Solutions• Systems Training • IT Training • Application management • Strategic Planning Customer Relations , Department Budget , Logistic Monitoring • Business Analysis – Systems, Inventory, Implementation • WorkFlow Solutions• Project Management• Report Development• SQL • VBA Development• IT Support• Plug Ins • Creation of IT, Support Policies • Editing and Creating of SLA, SOP and WOP • Work Instruction creation• Mentoring Junior IT tech in Information Systems • Coaching Weighbridge operators • Systems Analytics• Delegating work based on Projects needs and management • Management of Quality Assurance Systems • Management of ICT Quality • Accounts Investigation • Systems Risk Management • Risk Investigation – Root Cause Analysis • Annual Budget Capture – Support, Analysis • Vodafone and MTN technical issues • satellite Monitoring

IS Risk , Systems and Trainer

• Jan 2015 - Dec 2016

Report Developer

• Jan 2014 - Jul 2014

Psychology Research Assistant

• Jul 2012 - Dec 2012

Excel Training Capturing Psychology analyzingCreating programs using excel as a bases (the theory were based on Piaget’s Congitive thinking and Developments and a revamping on the Experiment run by Vygotsky using the blocks game)