Principal Infrastructure Engineer

• Apr 2020 - Present

Principle Infrastructure Engineer

• Dec 2002 - Present

In my current role I am part of a team that is responsible for managing, supporting and improving the eMBED IT service environment, this is a 4,500 user, 129 site, VDI implementation as well as providing support for other health organisations in our area. • Technical lead on Windows 10 Wyse terminal deployment over 98 sites across Bradford. 2048 terminals in total. • Operational Architect and main design lead for build, scripting, and installation of working kit to underpin “contingency mode” working and VMware Windows 10 upgrades. • Creation of group policy objects for the Windows 10 deployment to enable a smooth transition • Writing PowerShell scripts to set correct language and enable use of contingency mode to provide business continuity. • Briefing senior and junior staff as well as 3rd party companies to provide advice, updates and documentation where needed. • Using ThinApp to provide access to business critical applications such as Lexacom dictation to users at GP sites enabling them to work more efficiently. • Working with project staff to assist with the completion of new work streams involving other Health Organisations, third party suppliers as well as local GP practices, making sure that our IT systems are capable of meeting their business requirements and expectations, whilst meeting deadlines to enable a satisfactory conclusion • Providing day to day support for the back end infrastructure as well as the onsite devices where needed working to resolve issues and keeping to service level agreements.

IT Support Technician

• Jun 2002 - Dec 2002

Short Term Contract: Installations of new PC’s and Laptops, fault finding and support relating to hardware / software issues and managing calls with Royal Blue Helpdesk. Short Term Contract: Installations of new PC’s and Laptops, fault finding and support relating to hardware / software issues and managing calls with Royal Blue Helpdesk.

IT Support Technician

• Sep 2000 - Mar 2002

Provideing support for local and remote users, installing new PC’s and laptops at the various sites in the UK, fault finding and support relating to hardware and software issues, managing calls with Royal Blue Helpdesk Provideing support for local and remote users, installing new PC’s and laptops at the various sites in the UK, fault finding and support relating to hardware and software issues, managing calls with Royal Blue Helpdesk

IT Support Technician

• Sep 2000 - Mar 2002

Providing 1st line support to users on and off the Leeds site from 6.00am until 11.00pm, seven days a week. Supporting the Ceefax and Teletext service, through UNIX and bespoke software, making sure all information was going out to clients on time and providing software and hardware support to reporters over the phone. Building and maintaining of new PC’s and Laptops and creating new user IDs for Exchange and Windows. Providing 1st line support to users on and off the Leeds site from 6.00am until 11.00pm, seven days a week. Supporting the Ceefax and Teletext service, through UNIX and bespoke software, making sure all information was going out to clients on time and providing software and hardware support to reporters over the phone. Building and maintaining of new PC’s and Laptops and creating new user IDs for Exchange and Windows.

PC Support Analyst

• Jun 1998 - Mar 2000

Providing 2nd line desktop support, auditing changes relating to a new PC installation, upgrade or relocation. Fault finding and support relating to hardware / software issues, providing users with training, assistance as required and liaising with members of the other teams, Networks and Infrastructure to discuss problems and resolve faults. Providing 2nd line desktop support, auditing changes relating to a new PC installation, upgrade or relocation. Fault finding and support relating to hardware / software issues, providing users with training, assistance as required and liaising with members of the other teams, Networks and Infrastructure to discuss problems and resolve faults.