Experience

Graypen Group

• United Kingdom
• Maritime Transportation
• 1 - 100 Employee

• Senior Ships Agent

  • Sep 2018 - Present

• Lead Shift Operator

  • Apr 2014 - Sep 2018

  Work 24/7 on 12 hour day/night shifts.Report on vessel movements at all UK ports overnight by liaising with local boarding agent and Terminals. Mentoring and supporting staff members.Ensure operational and financial KPI’s are met. Troubleshoot any issues that may arise and communicate to relevant parties as necessary ensuring smooth operations.Plan and prioritise workloads. Monitor and maintain the quality of work across the Graypen/GP Group.First point of contact for clients.Maintain existing and build new business relationships with vendors and clients.Negotiate fees to ensure maximum profit.Clearly communicate agency terms are in place with vessel operators and local agents to ensure no issues at a later date. Establish market gaps to increase revenue using our market intelligence. Improve and streamline working practices to ensure we are working as lean as possible.Establish new practices to ensure are continually improving as a company. Coordinate STS operations.

• Operations Coordinator

  • Aug 2011 - Apr 2014

  Process Agency appointments globally.Negotiate best rates and appoint agents around the globe. Critically check agents proformas and process for payment.Work within a strict KPI matrix. Communicate daily all aspects of a port call to parties concerned on a daily basis. Source supplies and agents via my network of global contacts. Arrange berthings/sailings and other necessary work for vessels calling Humber Ports.Board vessels both in port and offshore and liaise with the ship to complete all necessary paperwork and procedures. Check//query/process Final DA invoices for final payment.



Inchcape Shipping Services

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Hub Operations Manager

  • Dec 2009 - Jul 2011

  Global Operations Manager for Masersk/Brostrom/Exmar tankers.Actively participated and lead Annual meetings in the UK and Scandinavia to discuss performance and come up with new initiatives. Take ownership of the implementation of new initiatives and projects. Visit clients to deliver training courses and presentations for their new operators on using YourISS software. Ensure all ISS Hub staff were working to their full potential by mentoring and encouraging. Lead conference calls with other Global service Centres to ensure working methods are aligned and discuss issues and share best practices. Ensure we are on target for reaching operational KPIsMonitor and maintain voyage and financial accuracy of all port calls. Produce internal and external monthly and quarterly operational and financial reports for internal and external stakeholders. Produce and implement operational rosters to ensure evening and weekend coverage is met.

• Operations Coordiantor

  • Feb 2006 - Dec 2009

  Process port agency appointments into YourISS and appoint local agents. Negotiate agency fees with local port agents. Work within KPI timeframes. Checking PDA’s to ensure only relevant and accurate costs are being processed for payment. Maintain data integrity within YourISS



Ron Watts

• Chandler

  • Jan 2005 - Feb 2006

  Arranging/Coordinating, delivering ship stores, spares and food stores. Arranging/Coordinating, delivering ship stores, spares and food stores.