Software Support Engineer

• Jan 2021 - Present

Financial Systems Technical Analyst - Charles Taylor Insuretech

• Apr 2016 - Nov 2020

I work on the Application Support Team as a Technical Analyst. I mainly support the HR systems and the time recording systems used by the companies employees.I was the SME for the HR and Offline time recording systems I spent 3 weeks in Brisbane and Perth in Australia helping to support a major software release. I received a lot of positive feedback for my contribution. Whilst in Australia I also supported the release for Jakarta and Dubai remotely.I was seconded onto the BA team throughout 2019 to help with various releases to our Time Recording SoftwareMore recently I've moved to the policy administration system team to support a document management system called Knowledge Centre.

Application Support Developer

• Apr 2015 - Apr 2016

Small fixes and BAU changes to the main back office system the business uses.This also involved training a new member of staff in how to support the system now that I had moved on.

Product Builder (Select Project Team)

• Jul 2015 - Mar 2016

I was seconded away from my normal role to assist in the building and implementation of a new core back office system for the Hood Group. I worked on a team of 6 other people and worked closely with the external suppliers.

Application Support Engineer

• May 2011 - Apr 2015

I was responsible for maintaining and servicing the main back office databases the business use working within an IT Service Delivery TeamI gained valuable IT Support skills from this role.I also undertook critical manual processes which aided in the collection of premiums out of hours.

Claims Handler

• Apr 2010 - May 2011

Taking calls from customers making home insurance claims. Handling their claim from start to finish. Upselling policies to increase cover, customer service changes and payment of claims.

Claims Administrator

• Nov 2008 - Apr 2010

Dealing with the general admin for the claims team, paying suppliers and taking overflow calls were my main duties.

Loan/Mortgage Underwriter

• Sep 2007 - Aug 2008

Dealt with customers' loans and mortgage applications from start to finish. Until the financial crisis crippled the company. Dealt with customers' loans and mortgage applications from start to finish. Until the financial crisis crippled the company.

Ride Operator

• Apr 2007 - Sep 2007