Experience

Cruise Specialists

• United States
• Travel Arrangements
• 1 - 100 Employee

• Quality Control and Promotion Manager

  • Jun 2023 - Present



Cruise Specialists - Internova Travel Group

• Quality Control Manager

  • Feb 2020 - Present

  Promoted to Quality Control Manager within a year to oversee daily work flow and quality of internal sales agents, and provide management reports for budget forecasting. Balance all bookings, perform AP/AR and assure payment processing. Perform accounting work with marketing, shore excursion and event planning teams to process tours, track reports and collect payments. Invoice and track multiple vendors, and reconcile payments. Work closely with senior management.

• Accounting Specialist

  • Feb 2019 - Feb 2020

  Accounting Specialist



Vacation.com - Internova Travel Group

• Agent Lead Development Representative

  • Jul 2017 - Feb 2019

  Plymouth, Minnesota As sole company representative assigned to up to 30 affiliate travel agents for a start-up business unit, provided frontline support to travel agents. Assessed and developed qualified leads coming from multi-channel, digital marketing activities, and reviewed the online activities of consumers and called targeted consumers to identify their travel needs and interests.



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Anti-Money Laundering Investigator

  • Jul 2016 - Mar 2017

  Minneapolis, Minnesota, United States Reviewed cases of possible money laundering and/or structuring of customer accounts. Worked with law enforcement to provide information given through suspicious activity reports. Utilized Hogan(Mainframe), Lexis Nexis, World Check and Actimize.



MoneyGram International

• United States
• Financial Services
• 700 & Above Employee

• Settlement Specialist III

  • Feb 2000 - Jun 2015

  Responsible for all aspects of accounts receivable and complex settlement reconciliation for 25 domestic states and 20 international countries. Team lead for all product and process information. Identified potential fraudulent account / agent activity. Supported settlement specialists and provided training for large chains, credit unions, check cashers and banks. Worked with money transfers, money orders, utility bill pay and express payment products.