Experience

Flexible Benefit Service LLC (Flex)

• United States
• Insurance
• 1 - 100 Employee

• Administrative Assistant

  • Sep 2019 - Present

  -Assisted 2 department all at once with their daily work to lower workload. -Created a workflow which helped colleagues to become more efficient than before. -Assisted 2 department all at once with their daily work to lower workload. -Created a workflow which helped colleagues to become more efficient than before.



Alien Leads

• Advertising Services
• 1 - 100 Employee

• Search Engine Optimization Analyst and Operations Manager

  • May 2021 - Present

  -Handled people and provide strategies for next step Website optimization -Handled people and provide strategies for next step Website optimization



Cover Desk

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2019 - Sep 2019

  -Built and compiled Applications for various clients all over Florida and Texas areas. -Worked with mortgages to ensure client was able to renew their Policies in timely manner -Was able to meet more than client expectations towards work. -Built and compiled Applications for various clients all over Florida and Texas areas. -Worked with mortgages to ensure client was able to renew their Policies in timely manner -Was able to meet more than client expectations towards work.



Regency Insurance Group, LLC

• United States
• Insurance
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2019 - Sep 2019

  -Built and compiled Applications for various clients all over Florida and Texas areas. -Worked with mortgages to ensure client was able to renew their Policies in timely manner -Was able to meet more than client expectations towards work. -Built and compiled Applications for various clients all over Florida and Texas areas. -Worked with mortgages to ensure client was able to renew their Policies in timely manner -Was able to meet more than client expectations towards work.



Seven Seven

• United States
• Information Technology & Services
• 700 & Above Employee

• Senior Help Desk Analyst

  • Feb 2018 - Nov 2018

  -Troubleshoots software and hardware problem of clients through email,chat and call -Creates and sends ticket to appropriate group for specific server and site wide errors -Gives permission and access for Administrator accounts to high end clients -Troubleshoots software and hardware problem of clients through email,chat and call -Creates and sends ticket to appropriate group for specific server and site wide errors -Gives permission and access for Administrator accounts to high end clients



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Workforce Analyst

  • Oct 2016 - Aug 2017

  -Helped and maintained the quality of Relationship Managers and Team Managers -Was able to maintained the confidential information of clients -Provided an excellent service and set realistic goals to achieve client staffing requirements and needs -Helped and maintained the quality of Relationship Managers and Team Managers -Was able to maintained the confidential information of clients -Provided an excellent service and set realistic goals to achieve client staffing requirements and needs



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Subject Matter Expert

  • Jun 2015 - Jul 2016

  -Was able to give an excellent customer service experience to the customers -Aided customers on time and solve customer problems properly -Became Top agent for 4 consecutive months -Was able to give an excellent customer service experience to the customers -Aided customers on time and solve customer problems properly -Became Top agent for 4 consecutive months