Technical Analyst

• Sep 2022 - Present

Service Desk Analyst

• Jun 2021 - Sep 2022

Managed service contract with Bevan Brittan LLP in Bristol as an onsite service desk analyst, responsible for troubleshooting of business applications, user management, and various other tasks. Managed service contract with Bevan Brittan LLP in Bristol as an onsite service desk analyst, responsible for troubleshooting of business applications, user management, and various other tasks.

Service Desk Engineer

• May 2021 - Jun 2021

IT Support Engineer

• May 2019 - May 2021

I am currently an IT Support Engineer (formerly apprentice) at Bristol IT Company. I am responsible for effective management and completion of support tickets, as well as regular infrastructure maintenance including (but not limited to) ESXi virtual hosts, switch/firewall firmware updates, and management of firewalls. I also regularly work with active directory and group policy, as well as the (software) building of laptops and desktops to specifications. I have some experience in Azure scalability solutions, including scaling up, out, and scaling based on conditions, with an aim to develop this further. Show less

Sales Assistant

• Aug 2018 - Apr 2019

As a member of the shop floor sales team, I was responsible for running a section of the store, ensuring fast, effective clearance of deliveries and practising teamwork and communication to ensure a high standard of work throughout. As a member of the shop floor sales team, I was responsible for running a section of the store, ensuring fast, effective clearance of deliveries and practising teamwork and communication to ensure a high standard of work throughout.

Trainee Teacher

• Aug 2015 - Mar 2016

As a trainee teacher, I was responsible for constructing effective teaching and learning materials, structured according to researched pedagogical theory. I worked as part of the science faculty, sharing materials and functioning as part of the larger team dynamic. I was also responsible for communicating difficulties that arose in day to day activities with my student mentor. As a trainee teacher, I was responsible for constructing effective teaching and learning materials, structured according to researched pedagogical theory. I worked as part of the science faculty, sharing materials and functioning as part of the larger team dynamic. I was also responsible for communicating difficulties that arose in day to day activities with my student mentor.

Telephone Fundraiser

• Sep 2014 - Apr 2015

I was responsible for contacting current or previous charity supporters to thank them for their support and discuss the potential of either reactivating their support, or offering to pledge more support if possible. I was responsible for contacting current or previous charity supporters to thank them for their support and discuss the potential of either reactivating their support, or offering to pledge more support if possible.

Sales Assistant

• Aug 2013 - Sep 2014

Teaching Assistant with Schools and College Partnership Scheme

• Sep 2013 - Mar 2014

I was responsible for assisting in delivering effective teaching and learning materials in Key Stage 3/4 Maths and Science lessons at Bristol Metropolitan Academy. I was responsible for assisting in delivering effective teaching and learning materials in Key Stage 3/4 Maths and Science lessons at Bristol Metropolitan Academy.