Experience

Office Outlet

• United Kingdom
• Retail
• 1 - 100 Employee

• Head of Operations, Print Centre

  • Nov 2016 - Present

  Responsible for delivery of the printing strategy, including managing 112 print centre business units nationally to maximise sales and profitability by location. Key achievements: • Delivered the first annual sales growth in the UK Print business in four years. • Transformed the customer journey for Print Centre through design, implementation and marketing of new in store customer journey concept – completed nationwide within 5-months from project initiation. • Developed and launched a new web-to-print customer offer which delivered comparable growth in excess of 250% in the first 6-months. Project was in line to deliver budgeted incremental sales of £1m in first full trading year. Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Head of Operations, Copy & Print

  • Jan 2016 - Nov 2016

• Head of Process Improvement UK

  • Feb 2015 - Dec 2015

  Ownership of difficult problems, analyzing root causes, defining business strategy and solutions, and proactively identifies efficiencies to improve the quality of deliverables and service levels.Reporting to European Director of Process Improvement

• National Manager, Copy & Print

  • Oct 2013 - Jan 2015

  Responsible for developing and delivery of both the European and UK printing strategies into the UK business. Full P&L management of 112 copy and print centres.Reported to the European Director of Business Services.

• Central Operations Manager

  • Jan 2010 - Oct 2013

  Responsible for national internal communications, e-training platform, risk management and procurement of internal use goods for 135 store locations.

• Store Communications Manager

  • Jul 2001 - Jan 2010

  Responsible for all internal communications and delivering the gatekeeper role between the support centre and store locations. Transformed communications from paper to electronic and delivered the first Intranet facility for the UK business.

• Store Management / New Manager Trainer

  • Feb 1998 - Jul 2001