Matt Pink, PMP
Project & Operations Manager at Papertech Inc.- Claim this Profile
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Bio
Credentials
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Project Management Professional (PMP) ®
Project Management Institute
Experience
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Papertech Inc.
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Canada
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Software Development
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1 - 100 Employee
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Project & Operations Manager
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Nov 2019 - Present
Papertech designs and builds machine vision systems to identify defects in paper and tissue product manufacturing. As Production Manager, my role is focused on people, processes and delivering world class outcomes for our customers and internal stakeholders. Key contributions include: - Championing a standardized project methodology to plan and execute customer-facing projects, namely the design/production/delivery of machine vision systems. Applying project management best practices to structure and continuously improve project deliverables, controls and handover points within cross-functional project teams (Sales, Service, Engineering, Procurement, Assembly, Logistics) - Managed the implementation of an ERP system (proALPHA) to replace standalone tools for purchasing, inventory control and accounting processes. By applying lessons learned from successful software implementations in previous roles, the ERP was launched in Q4 2020 on time, under budget and with key resources in place to support ongoing change management and optimization - Work closely with partners and suppliers to build strong relationships that support on-time delivery for incoming and outgoing shipments. Despite serious supply chain disruption to industrial camera components due to COVID-19, all machine vision systems and spare parts were shipped as planned in FY2022 with zero backorder items, achieving our $17m revenue target - Designed and implemented standardized processes to maximize buyer-seller alignment on customer facing projects (SOP examples: purchase order discrepancy resolution, change order management, project phase gates/controls) - Implemented supplier check-in procedures to support healthy supply chains and manage risks associated with product obsolescence - Provide regular production status reporting to internal stakeholders, leveraging insights from ERP system data to communicate and mitigate risks
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Procurify
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Canada
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Software Development
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100 - 200 Employee
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Project Manager
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Mar 2018 - Nov 2019
Procurify is a cloud-based procurement solution that helps companies manage their suppliers and their spending. As a project manager in the Professional Services team, I managed a portfolio of implementation projects with clients across a variety of industries. Worked closely with client side stakeholders (typically Purchasing Managers) to build strong relationships and product confidence, supporting all key project stages from sales handover to go-live: - Gather and analyze business requirements - Support data quality analysis and data import deliverables - Leverage product expertise to consult on workflow best practices - Guide user acceptance testing (UAT) in test environment prior to live environment launch - Support client side change management by applying product and project management expertise - Manage project constraints to maximize Time To Value within the client's professional services budget and schedule expectations
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AvenueHQ
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Canada
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Real Estate
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1 - 100 Employee
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Manager, Client Experience
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May 2017 - Mar 2018
AvenueHQ provides integrated digital marketing solutions to the real estate industry, freeing the time of real estate agents to connect with their clients and attract new ones. In this role I managed a team of front-line client support agents, as well as managed strategic projects to deliver the best possible client experience. Key achievements: - Hiring, training and supporting the growth of Avenue's Client Support team, from the first hire onwards - Successful implementation of a knowledge base to streamline new hire onboarding and standardize Client Support procedures. This knowledge-driven approach reduced Client Support new hire onboarding time by 75% (8 weeks to 2 weeks)
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BC Children's Hospital, Vancouver
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Canada
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Hospitals and Health Care
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700 & Above Employee
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Coordinator, Research Services
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Jul 2016 - Jan 2017
Short term contract to develop and implement standardized processes to optimize the delivery of multiple research award/grant programs at BC Children’s Hospital Research Institute, and to lead researchers and administrative staff in the successful operation of award/grant programs. Responsible for coordinating applications, progress reviews, financial audits, handling stakeholder inquiries and managing stakeholder relations / dispute resolution. Short term contract to develop and implement standardized processes to optimize the delivery of multiple research award/grant programs at BC Children’s Hospital Research Institute, and to lead researchers and administrative staff in the successful operation of award/grant programs. Responsible for coordinating applications, progress reviews, financial audits, handling stakeholder inquiries and managing stakeholder relations / dispute resolution.
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Thompson & Associates, PLLC
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United States
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1 - 100 Employee
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Project Researcher / Coordinator
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Jan 2016 - Jun 2016
Remote contractor for a San Diego, CA natural health products and pharmaceuticals consultancy. Responsibilities included: - Market and regulatory research - Researching technological solutions - Project planning - Schedule, resource and scope management - Planning and managing communications - Stakeholder engagement and management - Developing and verifying report content - Troubleshooting and dispute resolution Remote contractor for a San Diego, CA natural health products and pharmaceuticals consultancy. Responsibilities included: - Market and regulatory research - Researching technological solutions - Project planning - Schedule, resource and scope management - Planning and managing communications - Stakeholder engagement and management - Developing and verifying report content - Troubleshooting and dispute resolution
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West Coast Research and Management Services
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Vancouver, BC
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Project Manager
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Sep 2014 - Jan 2016
Managed and coordinated projects across the Legal, Regulatory and Scientific Affairs departments of an early stage, fast-growth management company servicing manufacturers and distributors of dietary supplements and natural health products. Required adaptability and rapid learning in order to effectively manage diverse project teams. Major projects: - Development of substantiation files for clients’ products, to demonstrate safety and efficacy - Research investigation into history of sale, marketing and use of a dietary ingredient of interest to a client, requiring recruitment, deployment and management of fieldwork teams in the U.S and southeast Asia, coordination of legal & scientific advisors, and development and implementation of unique performance indicators to monitor project progress (via fieldwork reports) and achieve objectives within budget and time constraints - Risk mitigation to counter pending legislation that would adversely impact a client’s revenue in two U.S. states, requiring assembly and preparation of field teams to successfully halt legislation through a scientific, evidence based approach Other projects: - Sales pitch standardization - Implementing standardized hiring processes to limit liability regarding employment contracts - Conducting distribution contract reviews to limit financial liability regarding non-compliance Proven ability to deliver results in this position resulted in the company sponsoring my Canadian permanent residency.
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NHS
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Hospitals and Health Care
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700 & Above Employee
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Contractor
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Oct 2013 - Mar 2014
Responsible for implementing quality control processes to ensure accuracy and completeness of a patient records database. Responsible for implementing quality control processes to ensure accuracy and completeness of a patient records database.
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YMCA England & Wales
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United Kingdom
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Non-profit Organization Management
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100 - 200 Employee
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Project Leader
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Jan 2010 - Mar 2014
Worked for a partnership between Durham County Council and YMCA England that provides youth services in County Durham. Responsibilities included: - Conceiving, initiating and running youth projects to meet youth development targets as assigned by Durham County Council - Coordination of facilities and staffing required to run projects - Event planning and coordination - Budget management - Stakeholder engagement and management - Developing and distributing communications materials - Conflict resolution to foster an appropriate environment to achieve project objectives - Conducting post-project evaluations and documenting lessons learned
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Education
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Durham University
Bachelor's degree, Geography
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