Experience

GlobalNOC

• United States
• Information Technology & Services
• 1 - 100 Employee

• • Oct 2021 - Present

• • Dec 2016 - Oct 2021

  - Manage, train, and delegate work to members of the service desk. - Analyze operations to determine best use of workflow and resources. - Create, revise, and optimize operations documentation. - Lead weekly operations meetings with service desk staff. - Document and report any critical operations needs to other leads and management staff. - Analyze staffing calendars to ensure proper staffing levels for different shifts. - Use the Continuous Improvement model to peer review and correct issues with tickets and documentation. Show less

• • Oct 2015 - Dec 2016



World Media Group, Inc.

• United States
• Media Production
• 1 - 100 Employee

• Graphic Design / Prepress Manager

  • Jul 2013 - Aug 2015

  - Managed all operational aspects of the Graphic Design and Pre-Press departments. - Created documentation system to improve workflow. - Delegated work and resources to appropriate staff in order to meet strict deadlines. - Worked with very high dollar clients where attention to detail and consistency were critical. - Managed all operational aspects of the Graphic Design and Pre-Press departments. - Created documentation system to improve workflow. - Delegated work and resources to appropriate staff in order to meet strict deadlines. - Worked with very high dollar clients where attention to detail and consistency were critical.



Sharp Printing Services, Inc

• Graphic Design / Prepress Manager

  • Apr 2008 - Jul 2013

  - Managed all operational aspects of Graphic Design department. - Researched and developed project scheduling programs to optimize operational efficiency. - Managed and oversaw development of new large format division of company. - Designed and revised large projects for printing. - Managed all operational aspects of Graphic Design department. - Researched and developed project scheduling programs to optimize operational efficiency. - Managed and oversaw development of new large format division of company. - Designed and revised large projects for printing.



BCT Indiana

• Pre-Press

  • Jan 2005 - Apr 2008

  - Prepared projects for printing on high end printing equipment. - Designed small scale print jobs for several store front print shops. - Worked with extremely tight deadlines that required very efficient and consistent work. - Prepared projects for printing on high end printing equipment. - Designed small scale print jobs for several store front print shops. - Worked with extremely tight deadlines that required very efficient and consistent work.