Experience

Hyatt Regency Clearwater Beach Resort & Spa

• United States
• Hospitality
• 200 - 300 Employee

• Director Of Operations

  • Jan 2020 - Present



Hyatt Regency Denver at Colorado Convention Center

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Director Of Operations

  • May 2018 - Jan 2020



Grand Hyatt San Antonio

• San Antonio, Texas Area

• Assistant Director Of Operations

  • Jan 2017 - May 2018

  Assisted in overseeing Rooms Division and Food & Beverage venues. During this time Operations team, increased NPS by 3.7% YOY and set an all time hotel record. Coordinated rooms refresh planning and logistics with General Manager, Housekeeping and Contractors. Managed the planning phases of NCAA Final Four weekend for Food & Beverage departments. Supported F&B Managers to roll out and promote new menu items in the Market, which has contributed to a 7.3% increase in Market revenue. Assisted in overseeing Rooms Division and Food & Beverage venues. During this time Operations team, increased NPS by 3.7% YOY and set an all time hotel record. Coordinated rooms refresh planning and logistics with General Manager, Housekeeping and Contractors. Managed the planning phases of NCAA Final Four weekend for Food & Beverage departments. Supported F&B Managers to roll out and promote new menu items in the Market, which has contributed to a 7.3% increase in Market revenue.



Grand Hyatt

• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jan 2015 - Jan 2017

• Executive Housekeeper

  • Jun 2014 - Jan 2015



Hyatt Regency

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jul 2012 - May 2014

  I led the front desk, guest services and PBX departments composed of approximately 25 associates in a 351 room Hyatt Regency in Savannah, GA. The hotel maintains 83% occupancy yearly and is the one of the largest hotels in Savannah. Through active coaching and marketing enhancements; increased Upsells at the front desk by 44% year over year to lead the Central Region of full service hotels. In addition increased Gold Passport enrollments by 57% year over year in 2013, increasing brand… Show more I led the front desk, guest services and PBX departments composed of approximately 25 associates in a 351 room Hyatt Regency in Savannah, GA. The hotel maintains 83% occupancy yearly and is the one of the largest hotels in Savannah. Through active coaching and marketing enhancements; increased Upsells at the front desk by 44% year over year to lead the Central Region of full service hotels. In addition increased Gold Passport enrollments by 57% year over year in 2013, increasing brand loyalty from Hyatt Regency Savannah.

• Assistant Front Office Manager

  • Apr 2011 - Aug 2012

• Assistant Executive Housekeeper

  • May 2010 - Apr 2011

  -Oversaw purchasing for the housekeeping department while managing monthly and yearly budgets. -Managed shifts for a housekeeping department of over 80 associates including full laundry operations. -Analyzed and completed payroll on a weekly basis to prevent unnecessary overtime. -Communicated with vendors to negotiate favorable prices and find new items that can assist in improving departmental Maritz service scores. -Implemented purchasing/inventory system that increased the… Show more -Oversaw purchasing for the housekeeping department while managing monthly and yearly budgets. -Managed shifts for a housekeeping department of over 80 associates including full laundry operations. -Analyzed and completed payroll on a weekly basis to prevent unnecessary overtime. -Communicated with vendors to negotiate favorable prices and find new items that can assist in improving departmental Maritz service scores. -Implemented purchasing/inventory system that increased the accuracy of orders and in turn eliminated over purchasing.



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Corporate Management Trainee

  • Jan 2010 - May 2010



Crowne Plaza Niagara Falls

• Front Desk Agent

  • Sep 2007 - Dec 2009



Pompano Beach Club Resort, Southampton, Bermuda

• Operations/Food and Beverage Intern

  • May 2009 - Aug 2009

  Rotational internship that provided me with extensive experience in a luxury resort setting. Training in F&B outlets as well as daily experience and management training in housekeeping. Rotational internship that provided me with extensive experience in a luxury resort setting. Training in F&B outlets as well as daily experience and management training in housekeeping.



Niagara University Athletics

• N-Zone Coordinator

  • 2007 - 2009



Grand Hotel di Como 4*, Lake Como, Italy

• Management Training Intern

  • May 2008 - Aug 2008