Experience

QES

• United Kingdom
• Software Development
• 1 - 100 Employee

• Product Owner & Customer Success Manager

  • Aug 2023 - Present

• Customer Success Manager

  • Sep 2022 - Aug 2023



Test Valley Packaging

• United Kingdom
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Sales & Account Manager

  • Feb 2022 - Sep 2022



Angstrom Technology UK & Cleanroomshop

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Territory Account Manager - Southern UK, Western Europe & Ireland

  • Jul 2018 - Feb 2022

  To manage existing accounts and develop new business opportunities for bespoke Modular Cleanroom Projects. • Consultative Selling – Generate and qualify leads and control the opportunity through the entire sales process – Technical sales due to complexity and bespoke products • Utilize CRM to record performance, quarterly forecasting and longer pipeline management • Research, review and complete tender submissions • Technical Sales • B2B sales ranging from SME’s to Blue Chip companies - sectors range from Pharmaceuticals to Aerospace • Maintaining strong and positive relationships with key clients and promote the company at trade shows and exhibitions • Technical engagement with different stakeholders ranging from Engineers to Managing Directors – Field Sales Experience Show less



STA Travel

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Branch Manager

  • Jan 2017 - Jun 2018

  Working with my consultants on sales techniques, product knowledge and understanding their sales figures. Focusing on customer interaction and providing a service as well as expertise. • Day to Day running of store - Rosters, Authorisations of sales, payment adjustments, brochure, stock control, end of day process and reports • Complaint handling • Daily figure meetings and updates – understanding where the business is tracking • Presentations in schools to highlight working for STA and travelling with us. Also attend scheduled events with Universities to promote our business and to work closely with our B2B team. • Team member performance management Key Achievements: • Achieved monthly KPI target in first full month in charge, not been achieved for 7 months prior. • Achieved store PB in the month of June and was placed 3rd in the UK leaderboard • Trained and mentored one of my consultants in management and sales techniques and he was appointed as Store Manager when he moved to New Zealand with STA Travel. Show less



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Sales and Product Manager

  • Sep 2013 - Dec 2016

  Based at Flight Centres London Head Office - Ran a team of dedicated destination experts for all Flight Centre retail agents. My team specialised in India, Sri Lanka, Costa Rica and our newest luxury travel range - Small Group Journeys (escorted touring). In addition to my role as manager I also was heavily involved in the product creation which included creating the brochured itineraries and selecting the hotels and day trips for the preferred selection. All the above are brand new destinations for Flight Centre Uk (infinity holidays). This role is adding to my experience of building up new teams/brands within Flight Centre. This role is heavily focus on bringing new destinations to market, which involves project management, product development as well as sales implementation. I worked closely with other heads of department to ensure my areas were getting focus and that our relationships with our suppliers continued to grow. Created booking procedures using a code based system and training programmes including presentations and fact sheets for agents to understand our areas.Analysis of figures – country conversion, property conversions, marketing spend vs enquiry numbers, empowering stuff by numbers and targets.Key Achievements• Succeed in achieving year 1 turnover target by 59%. • Created entire new product ranges for the company and successfully launched them• During the 2nd year we ended up 98% YOY• Coached and mentored a new team to success Show less

• Assistant Team Leader - Retail

  • Sep 2011 - Sep 2013

  Intrepid My Adventre Store - Joint venture with Intrepid Travel and Flight Centre UK. This was a new franchised opened its doors in the UK in Oct 2011. I was among the first staff to be hired for the new brand.The brand was built around adventure travel and provided unique trip experience and advice to travellers.Sadly this brand finished in 2013, not down due to the lack of success but due to a change of structure in Flight Centres and Intrepid contractual relationships in Australia.Key Achievements• Held Brand Record for 13 Months• Consistently in top 2 at end of every month• Charity Champion for the Brand and raised over £2,000 for Macmillan Cancer trust (the Company supported charity at the time) Show less

• Travel Consultant

  • Nov 2010 - Sep 2011



SNT International College

• Bournemouth, England, United Kingdom

• Welfare Officer & TEFL assistant

  • Apr 2009 - Nov 2010