Spectator Services Manager

• Jun 2022 - Present

In September 2022 Wollongong will host the UCI Road World Championship with an estimated audience of 300M people. Wollongong2022 is the local organising committee responsible for delivering the event to the UCI standards, hosting 1000 cyclists from 70 counties. Role & Responsibilities: As the Spectators Services Manager responsible for the overall spectator (customer) experience; journey mapping; training and deployment of volunteers; customer traffic flow; spectator engagement, safety and experience. Show less

Director

• Aug 2019 - Present

The Illawarra Academy of Sport is a not-for-profit sporting organisation that exists to provide localised training and education opportunities for talented young athletes, coaches and administrators across the five local government areas of: Wollongong, Kiama, Shellharbour, Shoalhaven and Wingecarribee. Role & Responsibilities: Act as a director with oversight of the CEO and achievement of company strategic and operational plans. The Illawarra Academy of Sport is a not-for-profit sporting organisation that exists to provide localised training and education opportunities for talented young athletes, coaches and administrators across the five local government areas of: Wollongong, Kiama, Shellharbour, Shoalhaven and Wingecarribee. Role & Responsibilities: Act as a director with oversight of the CEO and achievement of company strategic and operational plans.

State Councilor

• Feb 2011 - Present

ClubsNSW is the peak industry body for the NSW Club Industry responsible for 1200 member clubs; 12,000 directors; 45,000 employees; and 5M members state-wide. Role & Responsibilities: Provide support to the peak industry body implementing strategic objectives to regional stakeholders (Illawarra Shoalhaven) and championing the Registered Club Movement at a regional level. ClubsNSW is the peak industry body for the NSW Club Industry responsible for 1200 member clubs; 12,000 directors; 45,000 employees; and 5M members state-wide. Role & Responsibilities: Provide support to the peak industry body implementing strategic objectives to regional stakeholders (Illawarra Shoalhaven) and championing the Registered Club Movement at a regional level.

CEO

• Jun 2002 - Jul 2021

Oak Flats Bowling & Recreation Club Ltd is the successful “2011 Club of the Year” with two locations located in the Illawarra region; 110 staff, 24,500 members, annual turnover $16M p.a., 232 gaming machines, 200 seat brasserie (OFBRC), 270 seat brasserie (IYC) 70 seat cafe & pizza bar, sports bar x2, 5 function rooms, 3 bowling greens. • Develops and implements, in conjunction with the Board the strategic plan of the company to achieve the People, Planet, Profit & Purpose objectives of the company. • Responsible for the ongoing review and continuous improvement of the strategic plan to achieve goals and objectives centred on the sustainability of our People, our Planet, our Purpose and Profit. • Act as the Gaming Manager responsible for machine purchases; loyalty program activities; marketing and promotions; customer and sales analysis; daily-weekly-monthly-yearly analysis and cash-flow. • Act as the Marketing Manager responsible for member acquisition and retention strategy; budgets; marketing plan; market research; data analysis/segmentation; campaign management; digital marketing strategy; loyalty programs; copy and print media. • Act as the Food & Beverage Manager responsible for budgets, sales pricing models; new menu and beverage offerings; launch of new restaurant; purchasing and contract negotiation. Implemented automated BOH Kitchen Management System. • CX – Develop and implement the companies Service Excellence Program developed from the Disney Institute principles – Place, Process & People. • Analysis of Government Policy, risks, social and economic trends to develop business strategy. • Implemented the Principles & Procedures of Good Corporate Governance with Board Committees Charters consistent with the principles of good corporate governance to ASX standards. • Leads the change management process resulting in cultural change of Board, Staff & Members to ensure values of honesty, integrity, stewardship and belief in a sustainable future. Show less

Gaming Manager

• Jul 1999 - Jun 2002

Mingara Recreation Club is located on the Central Coast and (as at 2002) was one of the top 10 largest Clubs in NSW; 539 gaming machines, 25000 members, 600 seat buffet restaurant, 6 bars, café, 1200 pax show room, night club, leisure centre with indoor 50m pool, 4 retail shops, convention centre, athletics track and sporting facility.Position Summary – Gaming ManagerDevelops and implements the overall business plan for gaming operations to achieve budgets and revenue targets of $30M p.a. Show less

Gaming Promotions & Marketing Manager

• Jul 1999 - Jun 2000

Position Summary – Marketing & Promotions ManagerDevelops and implements in conjunction with the Marketing Executive the overall business plan for marketing initiatives to achieve outcomes of increasing membership, customer spend and visitation.

General Manager

• Nov 1998 - May 1999

First Choice SL&M is the UK 2nd largest outbound ski tour operator; Hotel LeGenepi is located in a popular mountain tourist region of the French Alps and is leased and operated by First Choice; 22 rooms, 60 guest capacity, 60 seat restaurant, 100 guest licensed bar, 15 staff. Position Summary As the General Manager, Hotel LeGenepi, welcome UK package holiday makers, ensuring the customers stay is to expected standards of the First Choice brand. Ensure the staffs deliver efficient standards in the day to day operations of the Hotel whilst maximising profitability. Show less

Senior Management Trainee

• Jan 1994 - Dec 1997

Club Supervisor

• Jun 1992 - Dec 1993

Club Steward

• Dec 1991 - Dec 1992