Experience

Wentworth Wooden Puzzles

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Business Systems Manager

  • Apr 2021 - Present

  Recent upgrade to Epicor Kinetic Cloud ERP. 15month project E2E including internal requirements gathering, supplier selection, skills transfer, training, design, development, testing, implementation and support within a complex ecommerce B2C environment. Role also includes being responsible for the continued development and management of Wentworth's core business systems plus software integrations with online commerce stores, marketing tools and carriers. All vital to delivering an excellent (Feefo 5 Star) customer experience. Show less

• ERP & Digital Project Manager

  • Apr 2019 - Mar 2021

  ERP consultant re-engaged in 2020 after successfully managing an M1 ERP upgrade (Version 7 to 8) including API integrations with Magento eCommerce and SagePay in 2019. This year focus shifts to integrating to more eCommerce sites and other channels, plus Intersoft to resolve Customs Pre-Advice for International Shipments and increase flexibility across delivery partners. This has proved critical during the pandemic with inevitable service disruptionds.



Nine Feet Tall

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Associate Consultant

  • Sep 2012 - Jan 2020

  NineFeetTall Associate Consultant working with clients that included Avison Young, DACBeachcroft, Maximus, Camden Council, Guinness Housing, Sanctuary Housing, Quadriga and Royal Liverpool and Broadgreen Hospitals NHS Trust: Avison Young (Aug 19 - Jan 20). Workstream Lead for Testing/ Business Readiness/ Reporting in a long established project upgrading from Yardi - Propware to Yardi - Voyager within this renowned Property Management organisation. DACBeachcroft (March 18 - Oct 18). Programme Manager for a Windows 10 and Skype for Business deployment coordinating a number of co-dependent in-flight projects. A unique environment with a large number of Windows Apps and bespoke Macros that all have to transition from Windows 7 to Windows 10. Maximus - (Nov 17 - Oct 18). Solution design lead for a successful Department for Education contract bid. A demanding time-frame drove an intensive 5 week period of sharing knowledge with the bid writing team to ultimately help move this American owned business into a growing UK market. Camden Council (2017) - Established Prince 2 programme management methodology for the development of the Camden Plan and Mid Term Financial Strategy (MTFS). Very much a hybrid programme/ PMO role work included writing PIDs and creating a high-level plan as well as engaging with those tasked with progressing key activities. Sanctuary Housing Association (SHA) - (2013-14). Performed a number of roles to assist SHA transition their SAP ERP programme from Stage 2 (Discovery) through Stage 3 (Design) and into Stage 4 (Build). The roles performed included Programme Manager, Programme Planner and Change Project Manager. Quadriga - SalesForce.com CRM (2012-13) Project Manager to meet previously committed timescales. Coordination of all project tasks, risks and issues, leading the delivery team to progress the plan whilst working within the agreed budget. Show less



National Highways

• United States
• Government Administration
• 700 & Above Employee

• Senior Digital Project Manager

  • Oct 2018 - Mar 2019

  Cadence Innova Associate Senior PM working on the Highways England Modern Workplace Project to successfully deliver Windows 10 devices, the full HE O365 suite, plus Business Critical Apps to 4,200 staff on time and under budget. Cadence Innova Associate Senior PM working on the Highways England Modern Workplace Project to successfully deliver Windows 10 devices, the full HE O365 suite, plus Business Critical Apps to 4,200 staff on time and under budget.



South Wales Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Digital Programme Manager

  • May 2014 - May 2018

  Digital programme manager in from the beginning of a £5M+ investment in the full digital transformation of police services. The engagement evolved massively including writing the original PID and various requirements documents, creating a high-level plan (on a page) and more detailed versions using Microsoft Project. Also defining process flows and setting and managing project budgets, supplier selection, engagement and management. Developed and oversaw delivery of leading edge policing projects that successfully deployed innovative technologies including automated facial recognition, public facing online services, officer mobility through development of secure Android smart phone apps, predictive policing, body worn video and digital evidence. The programme, which delivered quantifiable benefits immediately, reported directly into a Strategic Board chaired jointly by an Assistant Chief Constable (later DCC) and Director of Finance. Show less



Worcestershire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• CRM and Digital Project Manager

  • Dec 2003 - Mar 2012

  Implementation of a digitally enabled technology programme to deliver £10m savings through delivery of a customer focused strategy that exploits technologies such as; automated payments, automated phone services, online services, smart phone app’s and SMS text messaging. Leading the overall programme with specific responsibility for implementation of a number of the enabling technology projects. Implementation of a customer services shared service organisation including the TUPE transfer of staff to deliver key financial benefits for the partner’s involved. Implementation of a CRM solution and associated business processes into a multi-partner, multi-site customer services organisation. Included leading an integrated team made up of business analysts, development team members, Hewlett Packard and Deloitte consultants alongside operational representatives. Show less



Wiltshire Police

• United Kingdom
• Law Enforcement
• 200 - 300 Employee

• Oracle HR Project Manager and Improvements Programme Manager

  • Sep 2006 - Mar 2009

  Implementation of an Oracle 11i resource management transformation project, working for the Director of Resources. Project launch included working with Key Stakeholders and the 3rd Party Supplier to lead development of the initiation document, plan and risk and issue logs to deliver the business case. Managed through regular, on the ground, reviews ensuring effective communication between the business areas and the development team. Project delivered successfully mitigating a significant risk to the organisation transitioning to a new resource management solution including new and improved business process. One of only 5 forces nationally at the time. Post implementatition activity included development of a detailed employee and line manager intranet based self service definition document/ detailed business case. Additional engagements whilst on-site involved reporting to the Deputy Chief Constable to manage an integrated improvement programme with specific responsibility for delivery of a number of projects (both technology and non-technology based). Show less



ENDEVA SERVICE LIMITED

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage

• New Business Project Manager

  • Nov 2002 - Nov 2003

  Part of a team of four project managers established to implement new home delivery service contracts. Clients included premium white goods manufacturers such as Miele and high street brands such as Argos. Part of a team of four project managers established to implement new home delivery service contracts. Clients included premium white goods manufacturers such as Miele and high street brands such as Argos.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• ERP-SAP Project Manager

  • Nov 2001 - Nov 2002

  Voyager Solutions associate consultant at T-Mobile initially as their ERP specialist (based on experience gained at Rolls-Royce Plc) and latterly as an implementation project manager working alongside change agents and an SAP development team. The project went live and on time over two phases without any disruption to either the network or handset supply aspects of the business. Voyager Solutions associate consultant at T-Mobile initially as their ERP specialist (based on experience gained at Rolls-Royce Plc) and latterly as an implementation project manager working alongside change agents and an SAP development team. The project went live and on time over two phases without any disruption to either the network or handset supply aspects of the business.



Rolls-Royce

• Industrial Machinery Manufacturing
• 700 & Above Employee

• ERP-SAP Project Manager and Improvements Programme Manager

  • Sep 1982 - Apr 2001

  From Technical Apprentice to Programme Executive Improvements leading and integrating all improvement activities on the Bristol site and with specific responsibility for programme management of two strategic business change programmes involving a major IT solution (SAP - Enterprise Resource Planning and Integrated Programme Management). Reporting to the Director of Finance and initiated with a strategy, before being led by agreeing improvement packages and owners and consequently identifying £13m benefit to the business Show less