Matt Murphy
Senior System Engineer at Atlas Technica- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+
CompTIA
Experience
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Atlas Technica
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Senior System Engineer
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Jun 2022 - Present
Principally responsible for designing, implementing, and managing IT projects and as a senior resource for support escalations. Maintained, deployed, and troubleshot computer, server, software, hardware, firmware, network, security, cloud, and IT infrastructure related escalated issues. Responded to escalated inquiries from client leadership, staff, service providers, outside vendors, etc... to provide technical planning and support. Mentored and collaborated with interns, junior, and mid Systems Engineers to improve their skills and knowledge while verifying work objectives achieved in timely manner. Created and maintained technical documentation for the overall organization. Contributed to scripting and automation efforts for increased efficiency. Show less
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Fantastic IT Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Client Manager and IT Consultant
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Dec 2017 - Jun 2022
Primarily responsible for a subset of organization's contracted client's overall IT design. Exhibited expertise in delivering a broad spectrum of comprehensive IT services through prompt and efficient support. High level direction of internal team for client's managed IT services. Maintained, deployed, and troubleshot computer, server, software, hardware, firmware, network, security, and IT infrastructure related escalated issues. Developed and managed assigned technical projects and program components to deliver services in accordance with established objectives. Responded to escalated inquiries from client leadership, staff, service providers, outside vendors, etc... to provide technical planning and support. Created and maintain technical documentation for the overall organization. Managed remote contract helpdesk team to verify work quality. Show less
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501technet
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Oklahoma City, Oklahoma Area
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System Engineer
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May 2016 - Oct 2017
Handled complete configuration, installation, and support of IT infrastructure for many nonprofit organizations of varying sizes. Worked to resolve complex hardware, software, and network issues through prompt and efficient support. Handled complete configuration, installation, and support of IT infrastructure for many nonprofit organizations of varying sizes. Worked to resolve complex hardware, software, and network issues through prompt and efficient support.
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Nextep
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United States
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Human Resources Services
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100 - 200 Employee
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IT Specialist
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Jul 2013 - May 2015
As part of the corporate IT team, I was responsible for a broad spectrum of IT support. Worked to resolve complex hardware, software, and network issues through prompt and efficient support. Took initiative to setup ticketing system to organize workflow. As part of the corporate IT team, I was responsible for a broad spectrum of IT support. Worked to resolve complex hardware, software, and network issues through prompt and efficient support. Took initiative to setup ticketing system to organize workflow.
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Federal Aviation Administration
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United States
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Aviation and Aerospace Component Manufacturing
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700 & Above Employee
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Help Desk Specialist
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Jan 2012 - 2013
Remotely troubleshot numerous software and hardware problems for FAA operations. Worked to resolve complex hardware, software, and network issues through prompt and efficient support. Received interim public trust security clearance. Remotely troubleshot numerous software and hardware problems for FAA operations. Worked to resolve complex hardware, software, and network issues through prompt and efficient support. Received interim public trust security clearance.
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United States Department of Defense
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United States
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Armed Forces
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700 & Above Employee
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Army Enterprise Service Desk Technician
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Dec 2010 - Dec 2011
Remotely troubleshot numerous software and hardware problems for military base operations. Worked to resolve complex hardware, software, and network issues through prompt and efficient support. Received interim top secret security clearance. Remotely troubleshot numerous software and hardware problems for military base operations. Worked to resolve complex hardware, software, and network issues through prompt and efficient support. Received interim top secret security clearance.
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