Matt Mitchell

Senior ICT Key Account Manager and Collaboration Specialist at Omega Digital
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Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA
Languages
  • English Native or bilingual proficiency
Skills

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Feb, 2021
    - Nov, 2024
  • Avaya Midsize Solutions Sales Specialized
    Avaya
    Apr, 2020
    - Nov, 2024

Experience

  • Omega Digital
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior ICT Key Account Manager and Collaboration Specialist
      • Mar 2012 - Present

      Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Main responsibilities include:• Working with key stakeholders to define requirements and delivery milestones.• Design and Implementation of Global standards for customers• Deliver on sales activities and targets.• Achieve individual annual budget set.• Identify new opportunities and the ability to close existing opportunities or leads.• Manage sales pipeline according to budget.• Provide accurate sales forecasting to ensure company targets are achieved consistently and stock is procured within project deadlines.• Develop account plans with budgets to defined key accounts for the new financial year.• Taking accountability of all phases of the sales cycle and delegate non-sales related functions to ensure responsibility lies with the correct staff.• Manage communication both internally and externally through understanding the Omega “workflow” process.• Always maintain professionalism through extensive product knowledge. • Running with quarterly account progress reviews to discuss Service Level Agreement delivery services and current/future projects by involving the line managers in each division.• Negotiate contracts and close agreements to maximize profits• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders• Providing high-level project reports to key stakeholders.• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)• Collaborate with the sales team to identify and grow opportunities within the various territories on a global basis• Assist with challenging client requests or issue escalations as needed

  • GPA
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Junior ICT Account Manager
      • Jan 2010 - Feb 2012

      Deliver on sales activities and targets, achieve individual annual budget set and Identify new opportunities and the ability to close existing opportunities or leads. Main responsibilities include:• Manage sales pipeline according to budget.• Provide accurate sales forecasting to ensure company targets are achieved consistently and stock is procured within project deadline.• Building long term relationships with key clients.• Taking accountability of all phases of the sales cycle and delegate non sales related functions to ensure responsibility lies with the correct staff.• Manage communication both internally and externally through understanding the Omega “workflow” process.• Build and maintain strong, long-lasting client relationships• Negotiate contracts and close agreements to maximize profits • Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)• Collaborate with the sales team to identify and grow opportunities within the various territories on a national basis• Assist with challenging client requests or issue escalations as needed

  • Itec South Africa
    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Junior Account Manager
      • Oct 2006 - Dec 2009

      Achieve individual annual budget set and deliver on sales activities and targets. Main responsibilities include:• Building long term relationships with key clients.• Day to day management of existing client base• Manage sales pipeline according to budget. Achieve individual annual budget set and deliver on sales activities and targets. Main responsibilities include:• Building long term relationships with key clients.• Day to day management of existing client base• Manage sales pipeline according to budget.

  • InterContinental Hotels & Resorts
    • Hospitality
    • 700 & Above Employee
    • Information Technology Operator
      • Oct 2004 - Sep 2006

      Responsible for answering incoming calls for central reservations, responding to incoming emails and web enquiries from customers. Main responsibilities include:• Dealing with customer bookings, card payments, enquiries and complaints• Advising about products and services• Updating of customers records on various databases• Deliver on sales activities and targets Responsible for answering incoming calls for central reservations, responding to incoming emails and web enquiries from customers. Main responsibilities include:• Dealing with customer bookings, card payments, enquiries and complaints• Advising about products and services• Updating of customers records on various databases• Deliver on sales activities and targets

Education

  • Durban High School
    Matriculation
    1999 - 2003

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