Experience

Hörmann (UK) Ltd

• United Kingdom
• Building Materials
• 1 - 100 Employee

• Transport Co-ordinator

  • Feb 2017 - Present

  Within Hörmann UK the Transport department manage all material movements from Austria, Belgium, Germany, Holland and Poland factories arriving into the UK in an efficient and cost effective manner, keeping good communication channels with each factory. I have developed great working relationships with haulage companies to ensure the best package is always supplied to Hörmann and its customers. On a similar theme, also developed great communication channels through all departments in Hörmann UK, reacting well to change, ensuring all orders are received into Hörmann UK or delivered to Hörmann UK customers as and when they have been ordered, also reporting any issues to all departments so the customer is felt at the heart of the matter. A keen eye for monitoring and ensuring that orders are booked in, keeping KPIs accurately updated, helping all departments with stock queries, seeing goods are distributed to the customer in a timely manner. Excellent knowledge of SAP and BRAIN systems to monitor stock availability and to book stock in when it arrives into the UK. Customs: Liaise with factories in Austria, Belgium, Germany, Holland and Poland regarding customs paperwork, ensuring correct paperwork is received in a timely manner. Coordinate with hauliers regarding customs information and organizing the correct information to give to the customs agent. Liaise with hauliers and customs agents regarding any issues delays with deliveries, helping to resolve any issues in a timely manner ensuring there are minimal delivery delays. Liaise with factories and those that place orders regarding any potential delays due to customs issues. Manage customs inbox, focusing attention on more critical emails. Respond to HMRC emails when required. Liaise with accounts when new accounts need setting up regarding customs clearance charges and paperwork completion.



Walgreens Boots Alliance

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• IT Technical Advisor

  • May 2013 - Feb 2017

  • Provide excellent customer service across the Boots estate by taking calls and logging issues as raised by internal and external customers • Knowledge of software: SAP GUI; Mainframe; Arcot; Cisco Anyconnect; BT RAS/Pulse; Active Directory; Remote Control Viewer, Microsoft programs XP-2013, Outlook/365 Telephony including Mitel base station/switch, Extera Portal • Liaise with 3rd party companies including offshore IBM, Vodafone and BT • Helped to save the company over 100k in IT equipment through cost saving initiatives in 2013 • Peer 2 Peer call quality adviser, analyzing and training other 1st liners how to improve call logging • Knowledge base articles creation regarding Microsoft applications that the helpdesk support • Seen as a mentor and trainer to new starters on the desk due to the numerous areas of the business that I have had experience in Selected feedback whilst I have been working in IT: ‘Matt was the third person I spoke to and in realising the urgency of the issue he placed me on hold and spoke to Computacenter, he then gave me timescales of when the issue would be resolved. The next day when the issue had not been resolved I spoke to a fourth person, who again promised me a call back (this time within ten minutes), which never materialised. I therefore emailed Matt who followed straight up with me, and contacted the person at Computacenter to find out what the issue was and help me resolve it.’



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Operations Team Leader

  • Nov 2012 - May 2013

  • Excellent leadership a team of approximately 12, providing coaching, support and guidance to each individual raising scores of overall team to exceed. • Developed and empowered my team to give them the autonomy to take ownership of tasks across business areas. • Excellent at delivering monthly 121’s and monthly team meetings. • Always prepared to take risks and challenge the status quo – continually improving ways of working through engagement across all areas of the business. • Expert in the use of CMS and Totalview call centre management systems. • Professional relationship builder with stake holders within retail and supply operations.



DHL Supply Chain

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Front Line Manager/Assistant Transport/Warehouse Systems Manager

  • Jul 2011 - Nov 2012

  • Outstanding management of the Boots/DHL nights shift central transport covering all transport operational requirements • Responsible for the performance management, development and motivation of a team of 8-15 DHL drivers, reducing weekly driving KPI behaviors from D to A. • Responsible for ensuring timely delivery of standard dispensary products, Chilled medicines and Controlled drugs to 24 Distribution Centers across the UK. • Various operational requirements undertaken including management of 300 acre site shunting operation to deliver outstanding service level agreement score. • Day to day configuration of automated Yard Smart Traffic and Citrix Programme Neighbourhood systems, customer point of contact and starting point of escalation chain. • Expert in creating training SOP’s to support the various operations I am daily involved. • An expert in using all software packages used to support operational requirements.



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Transport/Warehouse Systems Control Manager

  • Jul 2009 - Jul 2011

  • Grass roots integration of Boots site traffic system to the automated Yard Smart client within the Citrix Programme Neighborhood for all 24 Distribution Centers.• Created and successfully delivered induction training program to Yard Smart operatives.• Day to day configuration of automated Yard Smart Traffic System and control of the Citrix Programme Neighborhood.• Reduced transport costs across the Boots transport network through analytical work, decreasing driver journey mileage across the Boots 300 acre site.• Expert in creating training SOP’s to support the various operations I am daily involved with.• First line contact for 3rd party transport contractors.• Management of team of 6 gate house operatives.• Succeeded Performance Contract

• Transport Coordinator

  • Jun 2008 - Jul 2009

  • Sole Management of the night shift Boots transport operation.• Driven to improve the on-site shunting operation and provide step changes in cost savings.• Manage costs of trunking network, with forecasts of transport operation through creation of KPI’s and SOP’s to drive success within transport team.• Responsible for ensuring timely delivery of standard dispensary products, Chilled medicines and Controlled drugs to 17 Distribution Centers across the UK.• First contact for all operational queries across the Boots network to all internal and external customers.• Successfully implemented key process initiatives against the D78 Operating Plan.

• Warehouse Backload Coordinator

  • Sep 2007 - Jun 2008

  • Manage warehouse dock space to enable backload cube to be successfully delivered into the WITRON warehouse system.• Responsible for the implementation of the WITRON system.• Responsible for day to day communications to external customers, plus internal colleagues throughout the Boots chain to push best possible backload service.• Drive Backload logistical improvements to service customers and business centre colleges.• Responsible for limiting cost across Boots transport network involving backloads being delivered to warehouse.• Set up final journey reports which finalize backload journey process.

• Warehouse Despatch STS Operator

  • Mar 2002 - Sep 2007

  • Pick orders accurately, whilst using a fork lift trucks to distribute stock upon vehicles.• Create and update accurate KPI’s for Delivery Accuracy targets.• Report to daily Movement Control Management meetings.• Drive forklift trucks.



T&G Sunderland

• Nottingham, United Kingdom

• Self Employed Kitchen Fitter

  • May 2000 - May 2002

  • Making and fitting flat packed kitchen cabinets/units into customers homes. • Making and fitting flat packed kitchen cabinets/units into customers homes.



Bampton Packaging Limited

• United Kingdom
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Charge Hand/ W/H Operative

  • Jun 1995 - May 2000

  • The use of various machine’s to cut and produce different packaging for various outside suppliers. • The use of various machine’s to cut and produce different packaging for various outside suppliers.