Experience

Province of British Columbia

• Travel Arrangements
• 200 - 300 Employee

• Branch Manager

  • Jan 2022 - Present

• Business Support Analyst

  • Sep 2020 - Feb 2022



Province of British Columbia

• Travel Arrangements
• 200 - 300 Employee

• Bid Support Clerk

  • Apr 2019 - Sep 2019



ISM

• Canada
• IT Services and IT Consulting
• 300 - 400 Employee

• Client Support Technician

  • Jan 2019 - Mar 2019

  Short-term contract Short-term contract



Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Scheduler

  • Jul 2015 - Mar 2018

  Created and maintained schedules for hundreds of call center employees to meet forecasted scheduling needs.

• Real Time Coordinator

  • Oct 2012 - Jul 2015

  Real time phone queue management for inbound and outbound departments nationally.

• TSR Support

  • Jun 2008 - Oct 2012

  Support technical support phone agents in providing high level resolutions for technical challenges. Supported agent career development.

• Technial Support Representative

  • Nov 2006 - Jun 2008

  Providing excellent customer support to phone, internet, and cable TV subscribers.



West

• Business Care Representative

  • Apr 2006 - Oct 2006

  Inbound business support for GSM Cellular customers. Inbound business support for GSM Cellular customers.



NCO

• China
• Outsourcing/Offshoring
• 200 - 300 Employee

• Corporate Trainer

  • Jun 2005 - Apr 2006

  Training agents to take inbound calls and emails for multiple departments for T-Mobile customer service.

• MSN Resolution Specialist

  • Jan 2003 - Jun 2005

  Level 1, 2, and 3 technical support for dial up connectivity customers. Software support for client Vendors. Helped manage the floor lead team assisting phone agents.