Senior Digital Product Manager - Global

• Aug 2013 - Present

Prioritize, develop and implement digital products from inception to commercialization for all equipment console technology, integrated technology and the DB/API structures that make the products work. Develop assistant product management staff through hands on mentorship. Develop and implement internal business processes and tools to enable the company to develop the digital technologies needed to compete and advance the product portfolio in ways that were not possible before. Seek out and maintain key, strategic partnerships with technology partners worldwide. Show less

Business Analyst

• May 2012 - Jul 2014

Testing Coordinator & Business Analyst

• Dec 2009 - Apr 2012

Coordinated testing for several small and large implementations for consumer products, internal systems, customer-facing software as well as infrastructure improvements. In addition, worked closely with application architecture to help write and provide visuals for solution concept project phases. Coordinated testing for several small and large implementations for consumer products, internal systems, customer-facing software as well as infrastructure improvements. In addition, worked closely with application architecture to help write and provide visuals for solution concept project phases.

Partner

• Apr 2009 - Dec 2009

Worked in concert with my business partners in the development of a new web design company. Successfully created an implementation methodology, including project planning, requirement elicitation and documentation, and web standards. Regularly met with project stakeholders to ensure project timelines were being met and that requirements were accurate, meeting both business and user needs. Responsible for researching and answering requirement and general project queries from development staff, as well as the client. Accurately wrote requirements for and coded the HTML and CSS markup for the company's internal change request management system. Performed wireframe demonstrations for clients, to allow for their feedback and validation prior to development. Show less

Business Analyst

• Dec 2008 - Feb 2009

Assisted project stakeholders and project manager in development of the project scope. Regularly met with Subject Matter Experts (SMEs) to elicit requirements for logo submission, setup and management on a new line of business. Accurately wrote design and modification requirements for web-based logo submission, and Advantage + logo setup and management, which were used to guide developers. Developed use cases for logo submission, setup and management, to aid in testing and training. Created and revised business processes to be conveyed in a cross-functional manner for clarity of roles and hand-offs. Show less

Business Analyst

• Sep 2008 - Oct 2008

Regularly met with Subject Matter Experts (SMEs) to elicit requirements for letters and other printed outputs. Accurately wrote design requirements for multiple print projects concurrently, which were used to guide developers. Created mock-up letters to illustrate the layouts and database references, providing another layer of clarity for those consuming the requirements. Testing Worked closely with the provider pricing team to identify, document and build testing data in their dedicated testing environment. Show less

Business Analyst

• Dec 2007 - Jul 2008

Business Analyst

• Dec 2007 - Jun 2008

Regularly met with Subject Matter Experts (SMEs) to elicit software requirements. Accurately wrote software requirements for multiple applications concurrently, which were used in software development, application testing, and creation of online training modules. Created mock-up screens to illustrate written requirements, providing another layer of clarity for those consuming the requirements. Responsible for researching and answering requirement queries from development, testing, and training teams. Performed gap analyses to identify missing or underdeveloped requirements against business needs and existing applications in production. Usability and Testing Worked closely with usability to ensure that software requirements provided a user-friendly experience and complied with existing web application standards. Reviewed and provided feedback on all application testing plans. Assisted the testing team in requirement understanding and clarification. Training Worked closely with training in the development of online training modules. Provided requirement and software and technical expertise in the planning, development, and execution of application training modules. Reviewed training materials for technical accuracy. Show less

Business Analyst

• May 2006 - Dec 2007

Business Analyst and Business Process Redesign specialist on '2nd Gen' project at WEA Trust. Business Analyst and Business Process Redesign specialist on '2nd Gen' project at WEA Trust.

Business Analyst

• May 2006 - Dec 2007

Regularly met with Subject Matter Experts (SMEs) to gather requirements for Business Process Realignment. Accurately wrote several business process workflows, which were used in software testing, employee training, and consulted by users while performing their job functions. Developed, implemented and used numerous spreadsheets to track, manipulate, organize, and analyze many different types of data. Documentation Worked closely with SMEs to gather accurate information for use in technical documentation. Accurately wrote several guidelines and procedures, which were used in software testing, employee training, and consulted by users while performing their job functions. Successfully served as the proofreader for the documentation team. Used web-help software to create and publish internet-ready documentation. Generated and edited illustrations for use in technical documents. Worked with colleagues to develop and implement unified documentation styles and formats. Quality Assurance and Testing Assisted the testing team in the design of test case management tools. Performed analysis and testing of report configuration and output. Project Management Managed the progress and development of business processes across the enterprise. Developed and built management and tracking tools for documentation team. Show less

Project Manager

• Sep 2003 - May 2006

Business Analyst

• Sep 2003 - Apr 2006

Regularly met with SMEs to gather requirements for the redesign of numerous business processes and implementations.Developed gap analyses identifying legacy processes that were not supported by the technology being implemented and devised alternate processes to meet the business' needs.Prepared for and led integrated and application-specific workflow design sessions.Worked extensively in identifying, developing and managing implementation documentation projects for implementation teams as well as clients.Quality Assurance and TestingWorked in conjunction with clients in the development of application testing plans and monitored client's testing progress.Project ManagementMonitored clients' application system build progress, setting and meeting goal completion dates.Assisted client project team in system design and build validation with corporate stakeholders.Application TrainingAssisted in application training both internally and for clients.Evaluated client application certification projects and exams and reviewed results with the client.DocumentationResponsible for writing and editing implementation documentation for use in the system design process.Worked with software developers to translate technical information into user-friendly documentation in a clear and concise manner.Developed and wrote training documentation for implementation methodology process changes.Wrote Go-Live Support documentation to familiarize support staff with logistics and system design aspects to enhance the quality of client support models.Configuration AnalysisProvided system support throughout the implementation.Worked extensively in problem solving for system configuration issues.Served as client's primary contact for application-specific and integrated issue research and resolution. Show less