Matt Marquez
Account Manager, Tissue Diagnostics at Cell Marque, a Part of MilliporeSigma- Claim this Profile
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Bio
Mindy Wilke-Douglas
Mindy Wilke-Douglas
Mindy Wilke-Douglas
Mindy Wilke-Douglas
Credentials
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Solution Sales
LinkedInMar, 2022- Sep, 2024 -
Purpose-Driven Sales
LinkedInJan, 2022- Sep, 2024 -
Engineer-in-Training (EIT) Certified
NCEESJul, 2011- Sep, 2024
Experience
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Cell Marque, a Part of MilliporeSigma
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United States
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Biotechnology Research
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1 - 100 Employee
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Account Manager, Tissue Diagnostics
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Oct 2021 - Present
PRIMARY OBJECTIVE OF POSITION: Account Manager is responsible for achieving sales targets in an assigned territory through effective execution of business and sales strategy, overall territory/account management, and travel to the assigned territory. Account Manager will create and implement campaigns, promotions, and customer trainings to strengthen current relationships, and develop and expand new business. Responsible for managing effective pricing strategies, and relationships. Occasional travel to HQ, meetings, or tradeshows. JOB RESPONSIBILITIES: • Achieve sales targets within assigned territory • Prepare and implement tactical business and travel plans utilizing: selling skills, relationship building, call planning, territory development, follow-up and closing skills • Maintain regular customer communication and relationships, and record all activities in company CRM • Provide market intelligence to team and management via monthly reports, team meetings, and other requests. Provide territory forecast and opportunity tracking. • Utilize sales analysis tools, and other available marketing and industry reference tools to manage customers, identify trends, and drive proper sales activities and recommend business decisions • Compose and deliver technical presentations and training regarding Tissue Diagnostics portfolios to a broad range of audiences • Act as primary contact to customers, and liaison with other departments as needed to fulfill customer needs • Develop relationships with wide range of points of contacts within each customer facility including pathologist, lab manager, technician, purchaser etc. • Complete sales, marketing, and presentation projects as directed with limited oversight • Contribute to overall company performance through target achievement and strategy execution, contribution of market and product knowledge to drive future strategy • Work within organization to solve customer problems, and provide solutions for future improvement Show less
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Alcon
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Switzerland
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Medical Equipment Manufacturing
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700 & Above Employee
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Territory Manager - Wavelight Field Service Engineer
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Oct 2015 - Oct 2021
Position Purpose Manage and develop Wavelight excimer & diagnostic business within assigned geographic territory, through installation, repair and maintenance. Major Accountabilities Work closely with regional Wavelight Engineer II or III (Mentor) to ensure local installed base is maintained to company standards and training received is sufficient. • Ensures a high level of communications with customers, sales force, operations, and within the operating region to ensure customer needs are rapidly addressed. • Manage and plan work schedule. • Provide rapid response to customers as needed. • Instruct customers on the operation maintenance and testing of equipment. • Complete Wavelight excimer & diagnostic system installs, upgrades, & retrofits. • Troubleshoot & repair Wavelight excimer & diagnostic equipment. • Reports product and patient impact issues to Technical Consumer Affairs (TCA) and assists in complaint investigations. • Strategically promote, educate and market Alcon services to customers. • Maintain customer satisfaction. • Perform duties within budgetary guidelines. • Work efficiently to meet expense goals in assigned territory. • Maintain test equipment and parts inventory. • Install Wavelight excimer & diagnostic equipment and report back to Technical Support, Quality, and Manufacturing organization any issues and give input on new product roll out. • Provide R&D feedback on product quality. • Provides timely and accurate documentation on services performed. • Serve as a company liaison with customers. Show less
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Territory Manager - Field Service Engineer III
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Aug 2011 - Oct 2015
•Demonstrated knowledge of biomedical engineering with the ability to apply that expertise to work on the stem cell cryopreservation and stem cell separation medical devices according to Quality System Regulation (QS)/Good Manufacturing Practices (GMP) - 21 CFR Part 820•Established functional knowledge of the theory and operation of electromechanical and robotic medical devices and applied those learning’s using multiple points of input such as system feedback, machine parameters, protocols, and input from operators to diagnose operating malfunctions within the system•Installed and repaired electromechanical and robotic medical device capital equipment at sites around the world•Instructed and directed lab technicians in servicing and repairing equipment both on-site and remotely•Provided input for new product development, design, and implementation from trending analysis and field observations•Performed and created detailed verification and validation procedures for medical device equipment •Consulted site plans for proactive site layout planning for future installations and extensive equipment relocation’s Show less
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Customer Support Engineer III
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Aug 2011 - Oct 2015
•Performed a week-long Kaizen Lean Project with a multidisciplinary team•Constructed and revised service/operator manuals and technical/field service bulletins•Participated as customer operations lead in multidisciplinary teams to complete internal and external engineering projects•Generated and maintained detailed engineering databases of medical devices utilizing the complaint handling system for creating and documenting complaints as part of Medical Device Reporting - 21 CFR Part 803•Maintained professional relationships with hundreds of customers/distributors of internationally recognized regenerative medicine businesses requiring extensive communication, travel, training, and remote/on-site engineering support•Assisted in sales and maintenance of service agreements on capital equipment using independent discretion•Managed business through expense accounting, profit management and income forecasting•Prepared and conducted week-long hands-on advanced technical training’s for global and domestic customers Show less
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QA/R&D Engineering Intern
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Jun 2010 - Aug 2010
• Designed, prototyped, and processed new silicone-based wound management product • Performed functional testing on developmental stage products • Recorded, processed, and presented test data for use in design meetings • Designed and fabricated fixtures to facilitate complex manual assembly processes • Developed processes associated with bonding and curing silicone that were new to Bentec • Involved using optical measurement equipment (MicroVu and Optical Comparator), tensile testing equipment (Instron), and the development and use of a few custom test fixtures Show less
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Education
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2006 - 2011
California Polytechnic State University-San Luis Obispo
Bachelor of Science (BS), Biomedical Engineering
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