Experience

Eptura

• United States
• Software Development
• 400 - 500 Employee

• Customer Success Operations

  • Jan 2022 - Present

• Customer Success Manager

  • Dec 2019 - Dec 2021

  I manage a portfolio of accounts by thoroughly understanding growth drivers, identifying opportunities for growth, and managing risks to achieve successRegularly meet and exceed net retention and gross churn targets for assigned accounts.Help customers translate their business use cases into company solutions and communicate a clear ROI to the customer.Act as the primary post-sale customer contact to guarantee onboarding, user adoption, retention, and the overall success of the account.Deliver monthly and quarterly business and roadmap reviews, and overall customer cadenceLeverage analytics to drive expansion, identify issues, and gain insight into product usageProcess cancellations and document reasons.Effectively leverage a cross-functional teams as needed to provide superior service to customer stakeholders and business partnersIdentify patterns pre-emptively to improve the organizational usage and adoption of company solutions.Assist finance with providing a seamless customer experienceRegularly collaborate with Marketing to grow a library of customer testimonials, success stories, and online reviews.



Advance Electronics - BellMTS River and Osborne

• Store Manager

  • May 2019 - Dec 2019

  Responsible for coaching and training, maintaining appropriate inventory levels and merchandising product. Responsible for coaching and training, maintaining appropriate inventory levels and merchandising product.



Advance Electronics

• Retail
• 1 - 100 Employee

• Sales Consultant

  • Sep 2010 - Dec 2019

  Former computer and camera sales, now focusing on wireless and IoT in a leadership capacity. Former computer and camera sales, now focusing on wireless and IoT in a leadership capacity.



Best Buy Canada

• Canada
• Retail
• 700 & Above Employee

• Department Senior

  • Mar 2008 - Sep 2010

  Senior in Digital Audio and Computer sales. Member of the leadership team. Responsible for training staff, performing employee reviews and maintaining company standards in both sales and operating procedures. Senior in Digital Audio and Computer sales. Member of the leadership team. Responsible for training staff, performing employee reviews and maintaining company standards in both sales and operating procedures.