Senior IT Engineer - Endpoint Security

• Sep 2022 - Present

IT Manager - Looker

• Dec 2019 - Dec 2021

Managing a global team of 12 while project managing the deprecation of Looker Legacy systems ITSM primary admin - led migration from Freshservice to internal google ITSM Collaborated with Mergers and Acquisitions team to reclaim Looker issued employee assets and transfer of all data from Looker managed systems to internal Google infrastructure Developed new logic behind BetterCloud workflows to create less friction in user onboarding Lead 2 week sprints with an average completion rate of over 70% Managed IT vendor relationships Show less

IT Manager

• Oct 2018 - Dec 2021

Overseen company growth from 200 to 900+, and scaled IT processes and procedures to meet demand of the business, and growth from 4 offices to 9 global officesIT Control Owner for SOC2 Type 1 and 2, ISO 27001Managing a team of 12 in global officesConfigured SSO on 50+ SaaS sites with Azure AD and SAML role mappingLeading the effort to automate employee on boarding account creationMultiple office set-ups with Zoom Room hardware, and general IT infrastructure setupCoaching and performance managementAssign and manage duties via Jira, and run 2 week sprints for my teamManage vendor relationsFormal incident response management and communication Show less

IT Help Desk Team Lead

• Feb 2018 - Sep 2018

IT Control owner for SOC2 auditsCreate schedule for IT Helpdesk teamProvide coaching and feedback to Helpdesk teamAssist IT Director with Office expansion projectsOther duties include responsibilities from previous role as IT Specialist

IT Specialist

• May 2017 - Feb 2018

Acting as the IT Manager May 2017- December 2017.Have acted as IT Lead on the expansion of our offices, and moving to new office locations.Work with head of Security on creating company policies and procedures to achieve SOC2 compliance.Supervision of IT Staff while acting as the IT Manager. Secure configuration of Mac Laptops (encryption, auto lock/screensaver, tracking) Application configuration and installation for MacOS Auditing of laptop security configuration Auditing of security configuration of employee-owned devices (phones/tablets/laptops) Implementing and maintaining macOS Server environment for network imaging Creating computer images and updating them with the needs of the company Developer environment setup for Mac laptops (Xcode, Homebrew, Ruby/rvm) Ordering printer supplies and managing printer maintenance Ordering computers and related equipment for new users and general office purposes Forecasting the demand of new hardware (computers) for new and current employees Contact multiple vendors in order to price out and purchase equipment and services Providing general support for computer users and troubleshooting Providing oversight for local network and network contractors Workstation setup for new hires (monitor, mouse, external hard drive, etc.) Cloud admin account management (Azure, Google Apps, Slack, Zoom, Zendesk, GitHub, etc) Implement and maintain SSO across all company websites Work directly with department contributors to develop new SaaS applications Inventory Management via cloud services Repair and maintenance of computers Create and update new hire training for on boarding process Create and update guide for Looker IT Standard Operating Procedures Implementing new A/V setup for large webinars Overall account tracking and record keeping Working different shifts to provide worldwide coverage of IT support for company Show less

IT Support Technician

• Jul 2016 - May 2017

Manage installations and secure configuration of Mac Laptops and a wide range of cloud applicationsSet up appropriate computing and cloud service resources for new hiresAudit and improve security for corporate laptops and employee owned devicesImplement and maintain macOS Server environmentsSet up developer environments (Xcode, Homebrew, Ruby/rvm)Maintain computers, printers, and related equipmentProvide frontline support for employee IT and network issuesImplement and maintain SSO across all company applicationsManage and administer cloud accountsManage AV and teleconferencing equipment Show less

Genius

• Sep 2015 - Jul 2016

I help diagnose and resolve issues for customers at the Genius Bar. I currently hold ACMT certification for hardware and software repair.

Trainer

• Oct 2008 - Sep 2015

In my role I provide world-class customer service, and train my customers to get more out of their products and themselves. I help people with varying backgrounds of technical expertise. They are provided a safe learning environment, and taught in ways best suited for adult learners. Training happens one on one, or as one to many in a small group.In addition to these responsibilities I have been the primary facilitator for Family Room Specialist Training and Creative Essentials Training in the South Bay Market. I am also the organizer and coordinator of those trainings. Show less

In-Store Guest Trainer

• Mar 2014 - Sep 2014

In this role I perform training as facilitation for new hires, and seasoned employees. This can be in a classroom environment, small group training, or even as informal training. I also must stay up to date on and present new initiatives and communication.