Matt Haut
Customer Success Representative at Justworks- Claim this Profile
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Topline Score
Bio
Credentials
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Managing Employee Compensation
CourseraOct, 2021- Nov, 2024 -
Managing Employee Performance
CourseraSep, 2021- Nov, 2024 -
Recruiting, Hiring, and Onboarding Employees
CourseraAug, 2021- Nov, 2024 -
Preparing To Manage Human Resources
CourseraJul, 2021- Nov, 2024
Experience
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Justworks
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United States
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Human Resources Services
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700 & Above Employee
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Customer Success Representative
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Nov 2021 - Present
-Answer inbound inquiries from customers via phone and e-mail-Provide expert-level support, guidance and trouble shooting to customers about Justworks ever growing services-Assist admins and employees with administration, eligibility and enrollment in benefits & perks-Resolve customer questions about payroll, payments, running payroll reports, policies, procedures and regulations-Work to provide customers with accurate information in a friendly, professional and empathetic manner-Assist customers with Qualifying Life Events-Work to make sure that the appropriate proofs are shared and if not what is required if we can assist.
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A.C. Moore
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United States
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Retail
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300 - 400 Employee
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Operations Supervisor
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Sep 2008 - Apr 2020
-Part of team responsible for turnaround in customer service and inventory management.-Process payroll for approximately 27 employees. -Manage the front checkouts and keep displays full and presentable.-Ensure certification for new hires and re-certifications for all associates as required for all financial transactions.- Lead on boarding and orientation training for all new hires (average 20 per year) ensuring best practices/standards.-Organize and create weekly employee schedule.
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Education
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2000 - 2004
Hofstra University
Bachelor's degree, Fine/Studio Arts, General
Community
