Experience

DCI Donor Services, Inc.

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Desktop Support Coordinator

  • Apr 2022 - Present

  Nashville, Tennessee, United States



Teichert

• United States
• Construction
• 400 - 500 Employee

• PC Technician 2

  • Oct 2019 - Mar 2022

  United States * Install hardware and software on new and exiting computers and related equipment. * Responds to hardware and software support requests generated from work order system. * Works with system imaging software to create and deploy Windows 10 environment. * Contacts vendors for technical support and parts procurement.



Inland Business Systems

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Solutions Analyst

  • Jun 2014 - Oct 2019

  Sacramento, California Area I am responsible for the installation, engineering, support and maintenance of the software offerings of our company. I also provide customer training and documentation.



Mackendrick Computers

• Computer Repair Technician

  • Jan 2013 - Jan 2014

  Folsom, CA • Repaired computers to include; troubleshooting software and hardware failures, documenting all repairs, and providing excellent customer support. Experienced with installation and upgrading of Windows 7, Vista, XP, Hardware, Software, Firmware, Bios. • Duties also included in home service support.



Diebold Nixdorf

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Technician

  • Jun 2003 - Dec 2012

  Sacramento, California Area • Perform basic maintenance on ATM machines • Complete weekly service routes independent of direct supervision • Communicate detailed service-related information to dispatch center • Maintain supply inventory at various client sites • Advance through progressively skilled and responsible job ranks to the highest rank of technician from Apprentice to Tech 4 • Consult and advise management on service-related issues • Dispatch other technicians to service calls • Log and… Show more • Perform basic maintenance on ATM machines • Complete weekly service routes independent of direct supervision • Communicate detailed service-related information to dispatch center • Maintain supply inventory at various client sites • Advance through progressively skilled and responsible job ranks to the highest rank of technician from Apprentice to Tech 4 • Consult and advise management on service-related issues • Dispatch other technicians to service calls • Log and organize records of route and maintenance tasks • Serve as Lead Technician when manager is unavailable Show less