Matt Harcourt
Chief Experience Officer at Knowby- Claim this Profile
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English Native or bilingual proficiency
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Swedish Native or bilingual proficiency
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Bio
John Ansley
Matt has really delivered for us, helping to revitalize our product look and feel. His skills in collaborating with team members to get a great result are awesome to watch. Matt has been able to come into our team, make good relationships, engage people to get their input and facilitate agreement to new designs and ways of working. If you need someone with the strong design and relationship skills you need for great results, then I would highly recommend working with Matt
Grant Wensor
Matt is passionate about creating fabulous products while not losing focus of the business needs. He is always looking at better ways to deliver those products, so he developed the ISO9001 quality processes for the industrial design team. That lead to improvements in the design and production outcomes. Matt is proactive in creating new product concepts which were not even on the product roadmap. I look forward to seeing how he evolves in the coming years.
John Ansley
Matt has really delivered for us, helping to revitalize our product look and feel. His skills in collaborating with team members to get a great result are awesome to watch. Matt has been able to come into our team, make good relationships, engage people to get their input and facilitate agreement to new designs and ways of working. If you need someone with the strong design and relationship skills you need for great results, then I would highly recommend working with Matt
Grant Wensor
Matt is passionate about creating fabulous products while not losing focus of the business needs. He is always looking at better ways to deliver those products, so he developed the ISO9001 quality processes for the industrial design team. That lead to improvements in the design and production outcomes. Matt is proactive in creating new product concepts which were not even on the product roadmap. I look forward to seeing how he evolves in the coming years.
John Ansley
Matt has really delivered for us, helping to revitalize our product look and feel. His skills in collaborating with team members to get a great result are awesome to watch. Matt has been able to come into our team, make good relationships, engage people to get their input and facilitate agreement to new designs and ways of working. If you need someone with the strong design and relationship skills you need for great results, then I would highly recommend working with Matt
Grant Wensor
Matt is passionate about creating fabulous products while not losing focus of the business needs. He is always looking at better ways to deliver those products, so he developed the ISO9001 quality processes for the industrial design team. That lead to improvements in the design and production outcomes. Matt is proactive in creating new product concepts which were not even on the product roadmap. I look forward to seeing how he evolves in the coming years.
John Ansley
Matt has really delivered for us, helping to revitalize our product look and feel. His skills in collaborating with team members to get a great result are awesome to watch. Matt has been able to come into our team, make good relationships, engage people to get their input and facilitate agreement to new designs and ways of working. If you need someone with the strong design and relationship skills you need for great results, then I would highly recommend working with Matt
Grant Wensor
Matt is passionate about creating fabulous products while not losing focus of the business needs. He is always looking at better ways to deliver those products, so he developed the ISO9001 quality processes for the industrial design team. That lead to improvements in the design and production outcomes. Matt is proactive in creating new product concepts which were not even on the product roadmap. I look forward to seeing how he evolves in the coming years.
Credentials
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CompTIA Network+ (N10-007) Cert Prep: 3 The World of TCP/IP
LinkedInAug, 2021- Oct, 2024 -
CompTIA Network+ (N10-007) Cert Prep: 4 Making TCP/IP Work
LinkedInAug, 2021- Oct, 2024 -
CompTIA Network+ (N10-007) Cert Prep: 5 Securing TCP/IP
LinkedInAug, 2021- Oct, 2024 -
CompTIA Network+ (N10-007) Cert Prep: 1 Understanding Networks
LinkedInJul, 2021- Oct, 2024 -
CompTIA Network+ (N10-007) Cert Prep: 2 The Physical Network
LinkedInJul, 2021- Oct, 2024 -
CompTIA PenTest+ (PT0-001): 3 Select Your Attacks
LinkedInJul, 2021- Oct, 2024 -
CompTIA PenTest+ (PT0-001): 6 Using Scripting in Pen Testing
LinkedInJul, 2021- Oct, 2024 -
Interaction Design for the Web
LinkedInJun, 2019- Oct, 2024 -
UX Foundations: Interaction Design
LinkedInJun, 2019- Oct, 2024 -
Advance Your Skills as a User Experience Researcher
LinkedInDec, 2017- Oct, 2024 -
Design Thinking: Implementing the Process
LinkedInDec, 2017- Oct, 2024 -
Design Thinking: Understanding the Process
LinkedInDec, 2017- Oct, 2024 -
UX Foundations: Research
LinkedInDec, 2017- Oct, 2024 -
UX Research Methods: Card Sorting
LinkedInDec, 2017- Oct, 2024 -
UX Research Methods: Interviewing
LinkedInDec, 2017- Oct, 2024
Experience
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Knowby
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Australia
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Software Development
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1 - 100 Employee
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Chief Experience Officer
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Feb 2023 - Present
As the Chief Experience Officer at Knowby I am responsible for overseeing all aspects of the customer experience. I am leading the development and implementation of innovative strategies aimed at improving customer satisfaction and business results. I work closely with brilliant cross-functional teams to ensure that all touchpoints align with the company's brand values and deliver an exceptional experience. As the Chief Experience Officer at Knowby I am responsible for overseeing all aspects of the customer experience. I am leading the development and implementation of innovative strategies aimed at improving customer satisfaction and business results. I work closely with brilliant cross-functional teams to ensure that all touchpoints align with the company's brand values and deliver an exceptional experience.
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Commit Works
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Australia
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Mining
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1 - 100 Employee
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Product Manager
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Dec 2021 - Dec 2022
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ASG Group
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Australia
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IT Services and IT Consulting
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700 & Above Employee
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Senior Consultant
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Jul 2021 - Dec 2021
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User Experience Lead
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Apr 2020 - Jun 2021
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Senior Consultant
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Mar 2017 - Apr 2020
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Consulting Engagement | UX/UI Designer
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Jul 2019 - Feb 2020
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Domino's
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Canada
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Internet Publishing
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1 - 100 Employee
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Consulting Engagement | UX/UI Designer
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Mar 2019 - Jun 2019
Assisting Domino’s digital design team with iOS and Android (Material Design) UI designs for their mobile apps. Also completing UX and UI designs for an internal administration tool. Assisting Domino’s digital design team with iOS and Android (Material Design) UI designs for their mobile apps. Also completing UX and UI designs for an internal administration tool.
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Consulting Engagement | UX/UI Designer
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Oct 2018 - Mar 2019
Assisted Commit Works to develop a Design-Led product development process. Conducting heuristic evaluations of Commit Works product offerings as well as assisted with making usability improvements to these products. Revamped their desktop and mobile products UI to ensure a highly usable and consistent experience. Assisted Commit Works to develop a Design-Led product development process. Conducting heuristic evaluations of Commit Works product offerings as well as assisted with making usability improvements to these products. Revamped their desktop and mobile products UI to ensure a highly usable and consistent experience.
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Suncorp Group
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Australia
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Financial Services
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700 & Above Employee
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Consulting Engagement | UX/UI Designer
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Jan 2018 - Oct 2018
Customer Workbench is the new back-end customer management and quoting system that will be used by all Suncorp Group contact centre and store employees. As the lead UX/UI designer my role involves: - Designing the style of the application - Assisting Product Owners as well as technical Business Analysts and Developers in ensuring the solution is user-centric - Adhering to an agile development approach Customer Workbench is the new back-end customer management and quoting system that will be used by all Suncorp Group contact centre and store employees. As the lead UX/UI designer my role involves: - Designing the style of the application - Assisting Product Owners as well as technical Business Analysts and Developers in ensuring the solution is user-centric - Adhering to an agile development approach
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DP World Australia
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Australia
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Logistics and Supply Chain
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1 - 100 Employee
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Consulting Engagement | Customer Engagement and Satisfaction Survey Research
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Sep 2017 - Dec 2017
This research and insight synthesis work involved both qualitative research in the form of in-depth face to face interviews and quantitative research in the form of survey design and analysis that viewed the holistically viewed the organisations from their customer’s point of view. The projects then involved synthesising the data into key insights that was reported to the clients. This research and insight synthesis work involved both qualitative research in the form of in-depth face to face interviews and quantitative research in the form of survey design and analysis that viewed the holistically viewed the organisations from their customer’s point of view. The projects then involved synthesising the data into key insights that was reported to the clients.
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Unitywater
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Australia
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Utilities
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400 - 500 Employee
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Consulting Engagement | UX/UI Designer
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May 2017 - Jul 2017
Unity Water were building their new customer portal and required assistance with User Experience and User Interface designs. I worked closely with both the internal customer experience team and the tech team to develop a range of low and high fidelity wireframes for the various customer portal offerings including some with quite complex business processes required in the background. Unity Water were building their new customer portal and required assistance with User Experience and User Interface designs. I worked closely with both the internal customer experience team and the tech team to develop a range of low and high fidelity wireframes for the various customer portal offerings including some with quite complex business processes required in the background.
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Mount Isa Mines
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Mining
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1 - 100 Employee
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Consulting Engagement | Service Design, Co-Creation and Site Lead
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Mar 2017 - May 2017
In this project I worked with miners in Mt Isa to help them improve their shift-readiness by ensuring that the pre-shift meeting they held offered useful and engaging information. The project was run as a co-design initiative from start to finish and involved a lot of prototyping and iteration. I was also the Site Lead for this project and lead a team of 6 people. In this project I worked with miners in Mt Isa to help them improve their shift-readiness by ensuring that the pre-shift meeting they held offered useful and engaging information. The project was run as a co-design initiative from start to finish and involved a lot of prototyping and iteration. I was also the Site Lead for this project and lead a team of 6 people.
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Own
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India
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Writing and Editing
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1 - 100 Employee
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Freelance Designer
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Apr 2011 - Mar 2017
In this role I provided Industrial design and UX services to Brisbane based companies. In this role I provided Industrial design and UX services to Brisbane based companies.
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Product Development Manager
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Aug 2016 - Feb 2017
In this role I was focused on using Human-Centred Design to lead a team of eight cross-functional product developers. I was responsible for ensuring that we truly understood what made our current and potential customers and end users tick, and to use those insights to make awesome solutions.
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Industrial Design Team Leader
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Dec 2015 - Jul 2016
In this role I was leading a small team of Industrial Designers involved in all aspects of industrial design at Grabba from user research, concept generation, detailed design, prototyping to mass-manufacturing.
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Industrial Designer
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May 2014 - Dec 2015
In this role I was involved in every facet of Industrial Design from concept design, to prototyping, to mechanical design to manufacturing support to quality control.
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The Edge, State Library of Queensland
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Australia
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Digital Fabrication Catalyst
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Oct 2013 - Apr 2014
In this role I was a key member in establishing an MIT Fab Lab at The Edge, State Library of Queensland. The role was a mix of service design, project management and community/customer development. In this role I was a key member in establishing an MIT Fab Lab at The Edge, State Library of Queensland. The role was a mix of service design, project management and community/customer development.
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Child Protection Professional
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Jan 2000 - Sep 2013
Held various professional human services roles within the child protection field. Some roles included: - Child Safety Officer for the Department of Child Safety where I investigated child abuse as well as worked with children and families involved with the Department. - Counsellor working for Boystown, counselling children and young people up to the age of 25 on various issues. - Care Coordinator for Life Without Barriers, supporting foster carers and children in care. - Foster Carer Assessor working independently, assessing applicants wishing to become foster carers. Show less
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Education
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2008 - 2010
Griffith University
Bachelor of Design (Product Design), GPA 6.2 -
2010 - 2010
University of Newcastle
Graduate Certificate in Digital Media -
1997 - 2001
The University of Queensland
Bachelor of Arts (Psychology)
Community
