Experience

Ashley Institute of Training RTO 20749

• Australia
• Education Management
• 1 - 100 Employee

• Business Development Manager

  • Mar 2018 - Present



MyPath Education (RTO 6139)

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Business Development Manager

  • Feb 2016 - Feb 2018

  Business Development in the RTO space for Certificate 3 in Aged and Disability Care Business Development in the RTO space for Certificate 3 in Aged and Disability Care



Evocca

• Course Advisor

  • Jul 2015 - Feb 2016

  • Recognize and Assist Students achieve their educational goals. • Recommending courses and determining appropriate education solutions for different types of students • Provide case management to students who do not meet Diploma educational requirements and provide assistance for at-risk students. • Work closely with a variety of students and be willing to help others and have strong communication skills. • Achieve KPI’s and Sales Targets • Completed daily outbound calls, up to 120 per day. • Identified prospective customers by using business directories and following leads from existing clients.



ATO

• Environmental Services
• 300 - 400 Employee

• Account Manager

  • May 2013 - Jul 2015

  • Training Consultants to be equipped with the correct knowledge of policy and procedures • Understands and supports the organization's vision, mission and business objectives. • Communicates and follows direction provided by supervisor. • Recognizes how own work contributes to the achievement of organizational goals. • Trained, coached and mentored staff to ensure smooth adoption of new program. • Acted professionally and patiently when addressing negative customer feedback • Training Consultants to be equipped with the correct knowledge of policy and procedures • Understands and supports the organization's vision, mission and business objectives. • Communicates and follows direction provided by supervisor. • Recognizes how own work contributes to the achievement of organizational goals. • Trained, coached and mentored staff to ensure smooth adoption of new program. • Acted professionally and patiently when addressing negative customer feedback



Vita Group Limited

• Australia
• Retail
• 100 - 200 Employee

• Account Manager/Sales team leader

  • Apr 2011 - May 2013

  • Oversaw call center employees to ensure customer satisfaction goals were consistently met. • Up selling and Customer Management • Sales • Handling incoming and outgoing calls up to 120 per day • Goal Orientated • Excellent customer service • Knowledge of Multiple Products and Services • Analyzed call volume and average call time to monitor Customer Service Performance and productivity. • Trained, coached and mentored staff to ensure smooth adoption of new program. • Oversaw sales forecasting, goal setting and performance reporting for all accounts.