Experience

Cigital, Inc (A Part of Synopsys)

• United States
• Software Development
• 1 - 100 Employee

• Cloud Services Customer Success Manager

  • Feb 2014 - Present

  Bloomington, Indiana Area Establish and nurture a trusted business advisor and tactical management relationship with a set of named clients Collaborate with Cigital account managers and assessment center management to build assessment forecasts and resourcing needs Direct technical resource priorities to satisfy client commitments and SLAs Provide project scoping, planning, scheduling, and direction for client assessments Develop and communicate broad client metrics as well as status of all… Show more Establish and nurture a trusted business advisor and tactical management relationship with a set of named clients Collaborate with Cigital account managers and assessment center management to build assessment forecasts and resourcing needs Direct technical resource priorities to satisfy client commitments and SLAs Provide project scoping, planning, scheduling, and direction for client assessments Develop and communicate broad client metrics as well as status of all ongoing assessment activities both internally and with the client Coordinate and assign assessment resources for effective and timely delivery Assist project personnel in resolving problems and coordinating technical advice from Subject Matter Experts Ensure high-quality delivery while adhering to project scope, objectives, and margin requirements Show less



Fifth Third Bank

• United States
• Financial Services
• 700 & Above Employee

• Financial Center Manager

  • Jun 2012 - Feb 2014

  Garner, North Carolina Consistently meet and exceed profit, deposit, and sales goals Direct Operations and Sales Managers, outline performance and sales goals, set priorities and ensure goals are achieved Conduct monthly reviews for Operations and Sales Managers and semi-annual performance evaluations Encourage employee engagement by increasing morale and creating employee enhancement and career development opportunities Oversee audit process for monthly internal, quarterly regional… Show more Consistently meet and exceed profit, deposit, and sales goals Direct Operations and Sales Managers, outline performance and sales goals, set priorities and ensure goals are achieved Conduct monthly reviews for Operations and Sales Managers and semi-annual performance evaluations Encourage employee engagement by increasing morale and creating employee enhancement and career development opportunities Oversee audit process for monthly internal, quarterly regional, and annual corporate reviews Responsible for providing employee timely, candid and constructive feedback

• Personal Banker

  • Jul 2011 - Jun 2012

  Raleigh-Durham, North Carolina Area Exceed sales goals for loans, deposits, and fee income Maintain a well-developed working knowledge of the complete line of products and services Work with customers to discuss financial needs, make recommendations emphasizing financial counseling and lending

• Financial Center Manager

  • Oct 2009 - Jul 2011

  Indianapolis, Indiana Area Consistently meet and exceed profit, deposit, and sales goals Direct Operations and Sales Managers, outline performance and sales goals, set priorities and ensure goals are achieved Conduct monthly reviews for Operations and Sales Managers and semi-annual performance evaluations Encourage employee engagement by increasing morale and creating employee enhancement and career development opportunities Oversee audit process for monthly internal, quarterly regional… Show more Consistently meet and exceed profit, deposit, and sales goals Direct Operations and Sales Managers, outline performance and sales goals, set priorities and ensure goals are achieved Conduct monthly reviews for Operations and Sales Managers and semi-annual performance evaluations Encourage employee engagement by increasing morale and creating employee enhancement and career development opportunities Oversee audit process for monthly internal, quarterly regional, and annual corporate reviews Responsible for providing employee timely, candid and constructive feedback

• Assistant Center Manager

  • Apr 2008 - Oct 2009

  Indianapolis, Indiana Area Provide sales leadership for the financial center, setting the example for a strong sales and service environment Initiate contact and manage the complete consumer loan process Responsible for meeting sales goals as defined by Financial Center Manager Direct sales functions and ensured follow-through on the completion/implementation of the designated activities

• Customer Service Manager

  • Aug 2006 - Apr 2008

  Indianapolis, Indiana Area Direct activities of the Customer Service Representative (CSR) staff to ensure professional, timely and proficient customer service Oversee all staffing development including hiring, promoting, and terminating employees Train and develop new employees; identify Customer Service and Financial Service Representatives capable of training new staff members Evaluate employee performance through daily observation, conduct reviews on a monthly and semi-annual basis… Show more Direct activities of the Customer Service Representative (CSR) staff to ensure professional, timely and proficient customer service Oversee all staffing development including hiring, promoting, and terminating employees Train and develop new employees; identify Customer Service and Financial Service Representatives capable of training new staff members Evaluate employee performance through daily observation, conduct reviews on a monthly and semi-annual basis Provide counseling and guidance to employees as needed

• Relationship Manager

  • Aug 2005 - Aug 2006

  Indianapolis, Indiana Area Exceed sales goals for loans, deposits, and fee income Maintain a well-developed working knowledge of the complete line of products and services Work with customers to discuss financial needs, made recommendations emphasizing financial counseling and lending



American General Finance

• Financial Representative

  • Jun 2004 - Aug 2005

  Kokomo, Indiana Area Perform loan functions including: home equity loan filings, first and second mortgages, title and insurance Gather, receive, reviewe and follow-up on all loan applications to ensure adequate information had been obtained Prepare and coordinate all of the supporting documentation for each loan (i.e., completed application, debt/income calculation, credit report, proof of income, amortization schedules, titles, denial notification, etc.)