Matt Haeger
IT Support Specialist at Eldora- Claim this Profile
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Master Scuba Diver Trainer (MSDT)
PADIDec, 2013- Nov, 2024 -
Emergency Medical Technician-Basic
NREMTMar, 2006- Nov, 2024
Experience
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Eldora
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United States
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Leisure, Travel & Tourism
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1 - 100 Employee
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IT Support Specialist
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Feb 2022 - Present
* Provide troubleshooting support to end-users (staff) and guest facing systems * Install, configure, and upgrade computers, servers, network equipment and telephones * Provide infrastructure support including cabling * Recommend or perform actions to correct software or system/network problems * Support, install and maintain Race timing for day time and evening races * Document and update existing documentation for IT procedures and installations * Assist in maintaining RTP/Square Point of Sale and ticket scanning systems * Offer assistance to other departments as needed throughout the season Show less
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Propertybase Powered by Lone Wolf
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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MLS Coordinator / Media Manager
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Jan 2020 - Feb 2022
Developed an on-boarding process to connect 200+ Multiple Listing Services (MLS) to customers CRM product. Oversee compliance and reporting to remain in good standing with MLS. Automate Zendesk customer service tickets from orders placed within Salesforce for centralized tracking and email macros. Create and edit self-guided and video library to enable clients to educate themselves on tasks and set up. Developed an on-boarding process to connect 200+ Multiple Listing Services (MLS) to customers CRM product. Oversee compliance and reporting to remain in good standing with MLS. Automate Zendesk customer service tickets from orders placed within Salesforce for centralized tracking and email macros. Create and edit self-guided and video library to enable clients to educate themselves on tasks and set up.
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Global Algae
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United States
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Biotechnology Research
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1 - 100 Employee
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Technician
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Mar 2015 - Jul 2016
Performed technician‐level workflow activities, supporting facility modifications, light fabrication and assembly, equipment installation, daily farming operations, laboratory equipment operation and maintenance, and assisting with experimental data collection. In the lab I ran numerous experiments working with a robotics system, spectrophotometers, inoculum systems, microscopy, and gravimetric analysis. Performed technician‐level workflow activities, supporting facility modifications, light fabrication and assembly, equipment installation, daily farming operations, laboratory equipment operation and maintenance, and assisting with experimental data collection. In the lab I ran numerous experiments working with a robotics system, spectrophotometers, inoculum systems, microscopy, and gravimetric analysis.
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Seasport Divers
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United States
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Travel Arrangements
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1 - 100 Employee
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Instructor, PADI Master Scuba Diver Trainer
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Mar 2011 - Mar 2015
PADI Master Scuba Diver Trainer (MSDT# 292215) Instructed courses up through Divemaster level, and a list of specialty courses to include EFR Instructor and Enriched Air Blending. Organized and lead 2-tank boat charters with up to 18 certified divers and/or students. PADI Master Scuba Diver Trainer (MSDT# 292215) Instructed courses up through Divemaster level, and a list of specialty courses to include EFR Instructor and Enriched Air Blending. Organized and lead 2-tank boat charters with up to 18 certified divers and/or students.
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U.S. Department of State
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United States
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International Affairs
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700 & Above Employee
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Protective Security Specialist
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Aug 2010 - Mar 2011
United States Embassy, Diplomatic Mobile Security. Primarily worked on the team's Advance element, operating in a low-profile posture to obtain Tactical Site Security reports in support of U.S. diplomatic personnel missions. United States Embassy, Diplomatic Mobile Security. Primarily worked on the team's Advance element, operating in a low-profile posture to obtain Tactical Site Security reports in support of U.S. diplomatic personnel missions.
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U.S. Department of State
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United States
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International Affairs
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700 & Above Employee
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Protective Security Specialist, Aviation Wing
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Sep 2007 - Aug 2009
United States Embassy, Diplomatic Security. Aviation Mobile Security Specialist proving air assets in support of teams on the ground. Provided safe transport for high-level U.S. diplomats conducting business in and around the greater Baghdad and southern regions in Iraq. United States Embassy, Diplomatic Security. Aviation Mobile Security Specialist proving air assets in support of teams on the ground. Provided safe transport for high-level U.S. diplomats conducting business in and around the greater Baghdad and southern regions in Iraq.
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Sergeant
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Aug 2001 - Sep 2005
Senior Scout Sniper and Team Leader for the 1st Battalion 32nd Infantry Regiment Reconnaissance Platoon, I was responsible for the accountability and maintenance of sensitive weapons and equipment for my team. Charged with mission planning, tactically executing operations, training, welfare, and operational readiness of my team members. Operating deep inside insurgent controlled areas, my team was responsible for conducting route and area reconnaissance operations, sniper surveillance, and over watch for battalion raids. We were directly accredited with the successful completion of over two-hundred combat missions in support of Operation Iraqi Freedom. Show less
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Education
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2016 - 2019
University of Colorado Boulder
Bachelor of Science - BS, Technology, Arts, & Media -
2016 - 2019
University of Colorado Boulder College of Engineering & Applied Science
Bachelor of Science - BS, Technology, Arts and Media
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