Matt Haegele

System Administrator at Customer Solutions Group
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Contact Information
us****@****om
(386) 825-5501
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Experience

  • Customer Solutions Group
    • Business Consulting and Services
    • 1 - 100 Employee
    • System Administrator
      • Aug 2010 - Present

      Sales and management consulting company with generally two types of clients: start ups who want to sell a service or product or companies with existing sales teams that are not meeting expectations so they both will hire a consultant like CSG. I worked for many of the clients performing task that required sales, customer service, and/or lead generation. I won several awards in sales and self managed on one person campaigns. A few of the clients I worked for while employed at CSG were: AOL, Shutterfly, American Red Cross, Smalley and Company, and ChamberMail. I have lead projects including converting to a virtual enviroment during the pandemic and managing support of remote staff.

  • DISH Network
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Direct Sales
      • Apr 2009 - Aug 2010

  • Cloud 10
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Operations Supervisor
      • Jan 2008 - Mar 2009

      (303) 952-3532 Responsible for the day to day operations of a virtual call center. 20+ employees supervised including Quality and Performance Matrix. Handled documentation and disciplinary issues. Managed team covering 12 states. Received award for Top Team QA (Dec 2008). (303) 952-3532 Responsible for the day to day operations of a virtual call center. 20+ employees supervised including Quality and Performance Matrix. Handled documentation and disciplinary issues. Managed team covering 12 states. Received award for Top Team QA (Dec 2008).

  • Tutt Productions
    • Entertainment
      • Jan 1993 - Sep 2008

  • 2005-2007 Florida
    • Lakeland, Florida
    • Customer Service Representative
      • Dec 2005 - Feb 2008

      (863) 665-1489 x5001 - Sherrie Smith Schedule pulls for commercial accounts, senior account specialist for account retention, "Recycle Man" spokesperson for Polk County (See Attached), light Technical Computer issues. (863) 665-1489 x5001 - Sherrie Smith Schedule pulls for commercial accounts, senior account specialist for account retention, "Recycle Man" spokesperson for Polk County (See Attached), light Technical Computer issues.

  • FedEx Office
    • United States
    • Printing Services
    • 700 & Above Employee
    • Key Operator
      • Jan 2000 - Jan 2001

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