Experience

Traka

• United Kingdom
• Security and Investigations
• 100 - 200 Employee

• Business Development Manager - Retail

  • Jun 2021 - Present



Harvest Energy

• United Kingdom
• Oil and Gas
• 1 - 100 Employee

• Head Of Retail

  • Sep 2018 - Jun 2021

  I lead a team of approximately 700 employees across 86 sites and I am responsible for multi - millions in sales every month. During my time in the position I have implemented significant operational and organisational changes leading to an improvement in customer service standards and increased growth in company sales. I chair management meetings, lead on the creation of strategic plans, update the board on progress against key milestones and liaise regularly with key internal and external stakeholders. I also present and communicate company strategy and operational plans to employees across departments as well as to customers as and when required. I ensure I manage all contractual obligations and liabilities in line with terms and conditions while ensuring commercial performance of supply and customer contracts is in line with targets and expectations. I also review the performance of the business across each service and customer group to identify areas requiring attention to drive financial performance while attracting further business. In addition to this I recruit, train and coach staff, succession planning, approve annual leave and deal with any disciplinary and grievance matters as part of managing the workforce. Show less



RONTEC Roadside Retail Limited.

• United Kingdom
• Oil and Gas
• 100 - 200 Employee

• Regional Manager

  • Mar 2013 - Sep 2018

  While in this company I was continually promoted within the company from Area Manager, Operations Project Manager, National Operations Project Manager and then Regional Manager While undertaking the role of National Project Manager, I worked closely with a large client to bring the convenience brand to market on Rontec sites which led to being industry recognised and receiving national press coverage. I also oversaw the creation and implementation of a regional project plan to ensure operational capability for the acquisition of 36 new sites. I oversaw 70 retail sites across the South of the UK, leading a team of six area managers who were responsible for 1000 staff. I continually monitored the profit and loss, identifying areas of improvement and incorporating these in order to optimise financial performance. I fully implemented the corporate strategy ensuring this was robust while always encouraging a continuous improvement approach. I also project managed comprehensive change and business improvement projects which included overseeing the design, implementation, and reviewing all aspects of the project while ensuring they were delivered on time, to specification and within budget. I actively encouraged an environment where teams and colleagues shared best practice through regular meetings and groups as part of improving the overall performance of compliance, customer service, and operational efficiency. In addition, I ensured all sites upheld strict standards and compliance and exceptional customer service was delivered across all stores. Show less



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Operations Manager

  • Sep 2012 - Mar 2013

  At Tesco I oversaw 12 express stores ensuring all performance targets were met while delivering a positive customer service experience. I managed a strict budget and identified priorities to deliver efficiencies and improvements to reduce operating costs and increase financial performance. At Tesco I oversaw 12 express stores ensuring all performance targets were met while delivering a positive customer service experience. I managed a strict budget and identified priorities to deliver efficiencies and improvements to reduce operating costs and increase financial performance.



TotalEnergies

• France
• Oil and Gas
• 700 & Above Employee

• Retail Sales Manager

  • Nov 2008 - Sep 2012

  I was promoted from Customer Sales and Development Manager, Business Manager, Regional Sales Manager and then to Retail Sales Manager. I was responsible for 14 sites, and 140 employees ensuring all training was up to and there was a consistent service across the business. I was promoted from Customer Sales and Development Manager, Business Manager, Regional Sales Manager and then to Retail Sales Manager. I was responsible for 14 sites, and 140 employees ensuring all training was up to and there was a consistent service across the business.