Experience

eClinical Solutions

• United States
• Software Development
• 300 - 400 Employee

• Senior Technical Project Manager

  • Jan 2023 - Present

  Boston, Massachusetts, United States • Independently lead and drive elluminate® implementation projects throughout the project lifecycle by consistently using PMI-compliant and eCS-required methodologies, standards and best practices • Successfully manage multiple software implementation projects simultaneously, ensuring that proper documentation is developed and maintained, that clients achieve rapid system adoption and utilization, that project risks are mitigated with a collaborative team approach and… Show more • Independently lead and drive elluminate® implementation projects throughout the project lifecycle by consistently using PMI-compliant and eCS-required methodologies, standards and best practices • Successfully manage multiple software implementation projects simultaneously, ensuring that proper documentation is developed and maintained, that clients achieve rapid system adoption and utilization, that project risks are mitigated with a collaborative team approach and that client satisfaction remains at the forefront of all efforts • Adhere to all internal standards and regulatory guidelines regarding proper development and maintenance of project documentation, stakeholder communication, budget and billing oversight, internal and external audits, and secure information sharing • Leverage experience and training to initiate operational process efficiencies, mentor junior PMO staff and deliver the highest quality of professional services to our clients Show less



Trinisys

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Project Manager

  • Feb 2022 - Nov 2022

  Nashville, Tennessee, United States • Handles the project planning, budgeting and implementation of a variety of different technological and data archival services to large, nationwide healthcare provider organizations • Defines milestones and deliverables for all facets of a project life cycle and delivers those on a consistent basis to project stakeholders and client leadership • Maintains budgetary organizational charts, outputs and reports for internal and external delivery • Consistent communication to all… Show more • Handles the project planning, budgeting and implementation of a variety of different technological and data archival services to large, nationwide healthcare provider organizations • Defines milestones and deliverables for all facets of a project life cycle and delivers those on a consistent basis to project stakeholders and client leadership • Maintains budgetary organizational charts, outputs and reports for internal and external delivery • Consistent communication to all internal and external project stakeholders via written status and verbal communications • Utilizes a wide array of project management related software systems for consistent documentation and report generation • Main point of contact and client liaison for all clients while in active implementation handling all project related as well as software related questions and needs not only operating in a PM role but also as a first line of general customer support Show less



CDW

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Project Manager

  • Oct 2021 - Feb 2022

  Nashville, Tennessee, United States • Handles the project planning, budgeting and implementation of many different technological disciplines, services and delivery methods for a myriad of impactful client companies including fortune 500 organizations • Defines milestones and deliverables for all facets of a project life cycle and delivers those on a consistent basis • Maintains budgetary organizational charts, outputs and reports for internal and external delivery • Consistent communication to all internal and external… Show more • Handles the project planning, budgeting and implementation of many different technological disciplines, services and delivery methods for a myriad of impactful client companies including fortune 500 organizations • Defines milestones and deliverables for all facets of a project life cycle and delivers those on a consistent basis • Maintains budgetary organizational charts, outputs and reports for internal and external delivery • Consistent communication to all internal and external project stakeholders • Utilizes a wide array of project management related software systems for consistent documentation and report generation Show less



i2i Population Health

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Project Manager

  • Jan 2020 - Oct 2021

  Greater Nashville Area, TN • Handles the project planning and implementation of multiple software platforms and supplemental add-ons to a wide range of health care provider organizations • Handles server migrations, IT infrastructure enhancements, data migrations, data source conversions and upgrades • Handles documentation, tracking and communication of all project milestones, timelines, phases and resolutions to internal and external stakeholders on a regular and consistent basis. • Coordinates, presents on… Show more • Handles the project planning and implementation of multiple software platforms and supplemental add-ons to a wide range of health care provider organizations • Handles server migrations, IT infrastructure enhancements, data migrations, data source conversions and upgrades • Handles documentation, tracking and communication of all project milestones, timelines, phases and resolutions to internal and external stakeholders on a regular and consistent basis. • Coordinates, presents on and leads regular project status meetings to all customers • Coordinates and leads project discovery, scoping and technical readiness assessments for new business • Owner of weekly leadership meetings with strategic partners to overview the status of numerous parallel projects • Lead Project Manager for all implementations related to a strategic partnership with the Cerner Corp. • Thought leader in improving implementation workflows and strategies • Manages numerous support and development cases, as related to active implementations and provides status and updates on daily Scrum and Stand Up calls • Averaging a consistent project case load of 30+ active implementations across numerous lines of business and technology stacks • Liaison between Client Services, Leadership and Software Development divisions to ensure consistent communication as we target, launch and implement projects

• Client Success Executive

  • May 2018 - Jan 2020

  Franklin, Tennessee • Handled the account management of all strategic, health plan accounts • Ensured client retention of all health plan accounts for the duration of this role • Owner of creation and tracking of all monthly operational tasks • Driver of risks analysis for client retention • Owner of client correspondence and main point of contact for any client needs or escalations • Managed 43 simultaneous project teams through infrastructure and technology upgrades • Delivers weekly health… Show more • Handled the account management of all strategic, health plan accounts • Ensured client retention of all health plan accounts for the duration of this role • Owner of creation and tracking of all monthly operational tasks • Driver of risks analysis for client retention • Owner of client correspondence and main point of contact for any client needs or escalations • Managed 43 simultaneous project teams through infrastructure and technology upgrades • Delivers weekly health plan leadership meetings • Owner of organizing and compiling updates for monthly payer committee meetings



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager (Contracted to Deloitte)

  • Nov 2017 - Apr 2018

  Hermitage, Tennessee • Handled extensive large federal client server upgrade • Cost, budget analysis and reporting for million dollar+ projects • Owner of project charter, SOW and approval processes for vast federal initiatives • Driver of lessons learned, risks and project plan analysis for process improvements • Vendor management and implementation cost control • Managed 43 simultaneous project teams through infrastructure and technology upgrades • Delivers weekly steering committee reporting… Show more • Handled extensive large federal client server upgrade • Cost, budget analysis and reporting for million dollar+ projects • Owner of project charter, SOW and approval processes for vast federal initiatives • Driver of lessons learned, risks and project plan analysis for process improvements • Vendor management and implementation cost control • Managed 43 simultaneous project teams through infrastructure and technology upgrades • Delivers weekly steering committee reporting decks • Leader of daily scrum sessions Show less



Prevention Systems LLC / eDoc4u: Accelerating Healthcare

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Technical Project Manager

  • Jun 2014 - Nov 2017

  Greater Nashville Area, TN • Lead the discovery, design, requirements gathering and documentation for all development projects. • Efforts are supported through created project plans outlining efforts related to the software development life-cycle as well as implementation strategies • Conducts planning meetings ahead of tech projects for requirements definition • Requirements are transferred into User Stories for use by Development Team • Liaison between Client Services, Leadership and Software… Show more • Lead the discovery, design, requirements gathering and documentation for all development projects. • Efforts are supported through created project plans outlining efforts related to the software development life-cycle as well as implementation strategies • Conducts planning meetings ahead of tech projects for requirements definition • Requirements are transferred into User Stories for use by Development Team • Liaison between Client Services, Leadership and Software Development divisions to ensure consistent communication as we target, launch and implement projects • “Lessons Learned” sessions are coordinated to review work and to implement process improvements • Lead organizer for all new client implementations • Tracked and reported on project status using applicable Software Development Lifecycle (SDLC) schema: Agile, Waterfall and Scrum • Lead and attested towards the full successful efforts of NCQA 2015 and 2017 certifications • Conducts daily Scrum stand-up meeting Show less



Informatics Corporation of America

• Technical Project Coordinator & Project Management

  • Jul 2013 - Jun 2014

  Greater Nashville Area, TN • • Responsible for the coordination and scheduling of a variety of Health IT related projects including: software upgrades, database remediation/migration, integration updates. • Projects are tracked and documented while providing routine status reports of the progress of this work to all stake holders • Any issues encountered during project are presented to all appropriate resources for resolution • Routinely hold meetings to discuss areas of opportunity for improvement are… Show more • • Responsible for the coordination and scheduling of a variety of Health IT related projects including: software upgrades, database remediation/migration, integration updates. • Projects are tracked and documented while providing routine status reports of the progress of this work to all stake holders • Any issues encountered during project are presented to all appropriate resources for resolution • Routinely hold meetings to discuss areas of opportunity for improvement are identified and an action plan is created to refine project plans in the future • Project Manager to two major clients. Assisted by utilizing self-developed project outlines and implementation plans while documenting the result of each action • Create procedural documents and standards by which can be used as reference material for future projects and the onboarding of new employees. Show less



BlueCross BlueShield of Tennessee

• Quality Analyst - BlueCare CHOICES Program

  • Oct 2012 - Jun 2013

  • • Handled coordination of inter-company and external meetings as well as all related minutes. • Designed ad-hoc reports for the purposes of quality and member advocacy • Assisted in the on boarding and logistical needs of new employees • Lead analyst on all received “Critical Incident” reports received from both Care Provider Agencies and interal BlueCare staff • BlueCare CHOICES Advisory Group Member



OnLife Health Inc

• Participant Services Specialist/Quality Assurance Call Analyst

  • Feb 2009 - Sep 2011

  • Handled a wide variety of various participant related concerns and questions like account information, password resets, portal navigation, error codes/messages and issue resolution. Issues were tracked and documented for the purposes of identifying and resolving trends • Quality assurance analyst/call auditer for Participant Services. In charge of listening to the customer service related calls of other workers within my department. The calls were audited, scored, documented, trended… Show more • Handled a wide variety of various participant related concerns and questions like account information, password resets, portal navigation, error codes/messages and issue resolution. Issues were tracked and documented for the purposes of identifying and resolving trends • Quality assurance analyst/call auditer for Participant Services. In charge of listening to the customer service related calls of other workers within my department. The calls were audited, scored, documented, trended and reported back to co-workers in a regular and timely manner via 1:1 meetings and group training sessions. These metrics were also tied into a Quarterly Incentive Plan. • Designed, implemented and led a training developed for the Participant Services quality assurance process. • Appointed 1 of 4 move coordinators responsible for assisting in the move of OnLife Inc. from previous building to a new location • Selected to be part of a TQM (Total Quality Management) team to better understand and resolve quality short comings within the organization. Identified issues as related to quality, made recommendations and documented our findings appropriately • One of two nominated for a “Candor in Communication” award for my ability to identify process shortcomings and suggest improvements • Designed the re-organization of the Participant Services Departmental Dashboard, a metrics and performance dashboard by which workers could access at any time to view their performance statistics. Show less