Experience

Clarity® HQ

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Head of Operations

  • Jan 2023 - Present

  Day to day running of the business. Building a more advanced internal structure for success and expansion. Building, growing and maintaining our member relationships. Content, education, partnerships and finances. Expanding our GTM strategy and improving our product and how we're viewed. Land and expand for new business abroad.

• Head of Community

  • Dec 2021 - Jan 2023

  Keeping our members happy. I'm responsible for all members being welcomed, helped and educated. Making them feel at home is essential in our Clarity Community. Community growth and expansion is key. Building new member relationships, exploring growth partnerships and coordinating member events, whether it's online or in person. Product development and business expansion. Customer support, content creation and product expansion.



Pixie

• United Kingdom
• Software Development
• 1 - 100 Employee

• Senior Sales Account Manager

  • Feb 2021 - Dec 2021

  Responsible for business growth, new customer acquisition, customer training and customer retention. Scaling the business, promoting the business at events, growth partnerships and providing demos to potential customers. Expanding on industry connections and finding growth partners. Responsible for business growth, new customer acquisition, customer training and customer retention. Scaling the business, promoting the business at events, growth partnerships and providing demos to potential customers. Expanding on industry connections and finding growth partners.



Ignition

• Australia
• Software Development
• 100 - 200 Employee

• Account Manager + Practice Software Specialist

  • Apr 2019 - Feb 2021

  Helping new and existing customers use the power of PI to enhance their business. Providing individual and team trainings and content. Webinar presentations and writing online documents to enhance the team and customer knowledge base. Creating industry connections to partner with and grow the customer base. Sharing knowledge of past and present roles to improve the business and teams skills. Sharing my existing knowledge of the accounting industry and Xero to upswell during sales calls and assisting the team with closing deals. Being able to work remotely, unsupervised has strengthened my time and calendar management skills to accommodate a high workload of customer meetings. Show less



Xero

• New Zealand
• Software Development
• 700 & Above Employee

• Partner Consultant

  • Apr 2018 - Apr 2019

  Creating connections with existing and new customers to expand Xero within their business. Transitioning legacy practices to cloud through data migrations and team trainings. Teaching practices and staff to use Xero Blue, particularly reporting and Xero Practice Manager implementation and training. Created business wide and external resource documents to share with customers to improve knowledge. Ran weekly educational customer webinars around creating personalised reports and getting the most out of XPM. Show less



Eagle Financial Business Accountants

• Australia
• Accounting
• 1 - 100 Employee

• Senior Accountant

  • Jan 2018 - Apr 2018

  As a client manager I was responsible for completing a wide range of customer accounts, lodging personal and company tax returns with monthly and quarterly IAS/BAS statements. Liaising with clients on the phone and via emails to organise client meetings and complete work in a timely fashion. As a client manager I was responsible for completing a wide range of customer accounts, lodging personal and company tax returns with monthly and quarterly IAS/BAS statements. Liaising with clients on the phone and via emails to organise client meetings and complete work in a timely fashion.



Walker Wayland NSW Sydney

• Australia
• Accounting
• 1 - 100 Employee

• Financial Accountant

  • Oct 2013 - Jan 2018