Experience

Office of Surface Mining Reclamation and Enforcement

• Government Administration
• 200 - 300 Employee

• Budget Analyst

  • Mar 2023 - Present

• Staff Assistant

  • Mar 2019 - Mar 2023



Trader Joe's

• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Crew Member

  • Aug 2016 - Present

  Supervisory Skills and Recruiting: Supervises crew members to prepare section efficiently. Also, assisted in recruitment of deaf/HOH candidates at Union Market (near Gallaudet University) and trained roughly 120 new hires in support of store mission. Customer Service: Serves roughly 1,000–1,500 customers per day, providing efficient check-out and addressing queries when necessary. Operational Support: Supports non-customer-facing store operations by receiving deliveries… Show more Supervisory Skills and Recruiting: Supervises crew members to prepare section efficiently. Also, assisted in recruitment of deaf/HOH candidates at Union Market (near Gallaudet University) and trained roughly 120 new hires in support of store mission. Customer Service: Serves roughly 1,000–1,500 customers per day, providing efficient check-out and addressing queries when necessary. Operational Support: Supports non-customer-facing store operations by receiving deliveries, cleaning, and maintaining displays. Conflict Resolution: Handles customers’ financial transactions, facilitating resolutions with management regarding payment if necessary. Inventory Management: Manages product life cycles of new, seasonal, and ongoing offerings, ensuring sufficient inventory for assigned store sections. Customer Engagement: Fields customer queries regarding product availability, price, and quality, plus participates in a demonstration team that offers samples to customers and crew members. Training & Development: Collaborated with management and American Sign Language (ASL) interpreters to execute a smooth onboarding program for deaf/HOH hires, which includes instilling values and providing onsite training. Operations Improvement: With management, developed strategies to integrate ASL into daily operations, providing a supportive environment for deaf/HOH staff and boosting efficiency. Employee Engagement: Ensured ongoing growth of deaf/HOH staff by following up after onboard process and improved communication by teaching hearing staff some ASL phrases. Business Development and Customer Satisfaction: Collaborated with management to prepare for opening of Union Market location, helping to bring in roughly $210K on opening weekend in March 2018. Since then, boosted revenue to around $500K per week, recruited at least 5 deaf/HOH crew members, and achieved 3rd-best customer satisfaction ranking out of the United States’ 20 best supermarkets.

• Crew Member

  • Feb 2015 - Aug 2016

  Customer Experience: Connected with over 1,000 customers and trained roughly 50 staff in support of store mission, addressing queries swiftly to ensure productive in-store experiences. Standard Operating Procedure (SOP) and Workplace Safety: Employed SOPs, including safety precautions, for warehouse vehicles. Quality Control and Product Promotion: Monitored inventory for freshness and adequate supply, handled deliveries, and conducted quality checks. Supported Pumpkin Palooza to… Show more Customer Experience: Connected with over 1,000 customers and trained roughly 50 staff in support of store mission, addressing queries swiftly to ensure productive in-store experiences. Standard Operating Procedure (SOP) and Workplace Safety: Employed SOPs, including safety precautions, for warehouse vehicles. Quality Control and Product Promotion: Monitored inventory for freshness and adequate supply, handled deliveries, and conducted quality checks. Supported Pumpkin Palooza to sample season products with customers. Regulatory Compliance: In accordance with health and safety codes, used standard practices when distributing samples to customers and thoroughly cleaned both front and back of store. Performance Improvement: As store’s first HOH crew member, earned recognition for outstanding performance during a time of increased revenue in fall/winter of 2015 and 2016.



Gallaudet University

• United States
• Higher Education
• 700 & Above Employee

• Resident Assistant Team Leader

  • Aug 2012 - May 2014

  Program Management: Oversaw diverse residents of 6 buildings, enforcing regulations to ensure smooth operation of residence hall programs and maintain resident confidentiality. Conflict Resolution: With supervisors and fellow staff, developed conflict resolution strategies based on personal observations and resident concerns on a regular basis. Maintenance Management: Monitored facilities for maintenance concerns, reporting issues to appropriate authorities depending on… Show more Program Management: Oversaw diverse residents of 6 buildings, enforcing regulations to ensure smooth operation of residence hall programs and maintain resident confidentiality. Conflict Resolution: With supervisors and fellow staff, developed conflict resolution strategies based on personal observations and resident concerns on a regular basis. Maintenance Management: Monitored facilities for maintenance concerns, reporting issues to appropriate authorities depending on importance. Recruiting: With Residence Life program, supported outreach efforts to recruit additional resident assistants. Show less Program Management: Oversaw diverse residents of 6 buildings, enforcing regulations to ensure smooth operation of residence hall programs and maintain resident confidentiality. Conflict Resolution: With supervisors and fellow staff, developed conflict resolution strategies based on personal observations and resident concerns on a regular basis. Maintenance Management: Monitored facilities for maintenance concerns, reporting issues to appropriate authorities depending on… Show more Program Management: Oversaw diverse residents of 6 buildings, enforcing regulations to ensure smooth operation of residence hall programs and maintain resident confidentiality. Conflict Resolution: With supervisors and fellow staff, developed conflict resolution strategies based on personal observations and resident concerns on a regular basis. Maintenance Management: Monitored facilities for maintenance concerns, reporting issues to appropriate authorities depending on importance. Recruiting: With Residence Life program, supported outreach efforts to recruit additional resident assistants. Show less



Congressional Office of Mark Takano

• Congressional Intern

  • Sep 2013 - Dec 2013

  Administrative Assistance and Drafting Correspondence: Drafted correspondence, handled data entry, tracked progress of legislative projects, and supported general office operations. Research and Data Analysis: Assisted research on family health issues and wrote an article in support of school counseling, based on data showing that counselors helped schools achieve educational goals and meet student needs. Briefing: Compiled written briefing of an international women’s health… Show more Administrative Assistance and Drafting Correspondence: Drafted correspondence, handled data entry, tracked progress of legislative projects, and supported general office operations. Research and Data Analysis: Assisted research on family health issues and wrote an article in support of school counseling, based on data showing that counselors helped schools achieve educational goals and meet student needs. Briefing: Compiled written briefing of an international women’s health conference, delivering a comprehensive report to superiors. Public Speaking and Panel Discussions: Served as panelist for congressional internship discussion at Gallaudet University, offering guidance for potential interns on challenges and advantages. In addition, took part in panel discussion on Capitol Hill with HOH interns and employees. Program Development and Deaf Culture: As first HOH intern for office, taught ASL and increased awareness of deaf culture to personnel, leading congressional offices to improve access and hire over 15 deaf/HOH interns in 2013. Show less Administrative Assistance and Drafting Correspondence: Drafted correspondence, handled data entry, tracked progress of legislative projects, and supported general office operations. Research and Data Analysis: Assisted research on family health issues and wrote an article in support of school counseling, based on data showing that counselors helped schools achieve educational goals and meet student needs. Briefing: Compiled written briefing of an international women’s health… Show more Administrative Assistance and Drafting Correspondence: Drafted correspondence, handled data entry, tracked progress of legislative projects, and supported general office operations. Research and Data Analysis: Assisted research on family health issues and wrote an article in support of school counseling, based on data showing that counselors helped schools achieve educational goals and meet student needs. Briefing: Compiled written briefing of an international women’s health conference, delivering a comprehensive report to superiors. Public Speaking and Panel Discussions: Served as panelist for congressional internship discussion at Gallaudet University, offering guidance for potential interns on challenges and advantages. In addition, took part in panel discussion on Capitol Hill with HOH interns and employees. Program Development and Deaf Culture: As first HOH intern for office, taught ASL and increased awareness of deaf culture to personnel, leading congressional offices to improve access and hire over 15 deaf/HOH interns in 2013. Show less