Experience

Urban FT

• United States
• Financial Services
• 1 - 100 Employee

• Database Administrator

  • Apr 2018 - Present



Digiliti Money, inc.

• X9/ACH Engineer

  • Apr 2015 - Apr 2018

• Help Desk Engeneer

  • Jun 2014 - Apr 2015



Checkpoint Systems

• United States
• Retail
• 700 & Above Employee

• CCTV Technical Support Technition

  • Jun 2012 - Jun 2014



Buffets Inc

• Bench Technician

  • Aug 2008 - Jan 2012

  Provided Second level support for Point of Sale (POS), Time Clock, Epson T-88 Printers and other retail equipment for over 250 stores nationwide. Performed hardware repair and software installation on proprietary PC based POS and time clock systems.Maintained knowledge base and documentation for service desk personnel.Performed on-site computer upgrades and deployments at stores nationwide.Participated in hardware platform section and evaluation for time clock systems on a Windows PC platform, including making recommendations on platform configuration and deploying time clock software on selected equipment to evaluate performance, stability, compatibility and usability.Nationwide logistics for POS and time clock equipment to retail locations using UPS worldship software.



Ontrack

• United States
• Data Security Software Products
• 200 - 300 Employee

• Data Input Services Technician II

  • Feb 2007 - Jun 2008

  Supported the Kroll Ontrack Electronic Discovery Services business line by managing the data input processes to gather customer data from various media types, such as Hard Drives, Tape Drives, CD, DVD, Blu-ray disks, removable USB drives in a forensically sound manner into Kroll Ontrack’s proprietary systems.Maintained chain-of-custody in line with industry standard computer forensic practices. Supported the Kroll Ontrack Electronic Discovery Services business line by managing the data input processes to gather customer data from various media types, such as Hard Drives, Tape Drives, CD, DVD, Blu-ray disks, removable USB drives in a forensically sound manner into Kroll Ontrack’s proprietary systems.Maintained chain-of-custody in line with industry standard computer forensic practices.



FedEx Kinko's

• Senior Project Coordinator

  • Aug 2006 - Aug 2007

  Managed a small team of employees to ensure customer deliverables met customer and company quality expectations.Performed daily retail managerial duties, such as cash handling and bank deposits.Served as an escalation point for customer service issues as needed when customers’ expectations were not met.

• Associate Production Operator

  • Aug 2002 - Aug 2006

  Operated production computers and printing equipment to complete customer projects to their exacting specifications.Performed customer service duties including taking new customer orders, and cashiering duties.